Dometic model 300 odor problem and replacement

[Slympicins]

Get your cell phone camera and snap a few pictures till you get a good one. Email it to Diane and your new commode will be on its way.

[thestrangebrew]

Thanks all. Was able to find the # and send it to Diane. Waiting for her response and it looks like it's time to research the removing and replacing.

Edit: Just spoke with Diane and she's shipping the new unit today! Most excellent customer service!

[notpur]

I have a 2014 Micro Lite 21 FBRS with a Dometic 300 that recently started to leak. I called today and spoke to Diane. I gave her the serial number and she said she would send a replacement that I would receive tomorrow. I already got an email from UPS that it will be delivered tomorrow. Nice!!

[ejknight]

These people defantely know how to help their customers unlike some of the companies we have to deal with.

[notpur]

Received and installed my replacement 300 yesterday. What I thought was going to be a pain in the rear experience turned out to be pleasant. Thank you Dometic!!

[mikejm]

What is Diane's #?

[m.adams]

Thanks everyone for posting all of this useful information. We purchased a used 2014 Grey Wolf 26dbh in June 2016. We have been out camping non stop with this horrible smell in the bathroom. We are new to travel trailer world and just kept thinking that we were doing something wrong with the black tank or using the wrong chemical, etc. We have tried everything to get rid of the smell and no luck. We even have a problem with waste water on the floor when we get home from a camping trip even if we were leaving the black and grey water tanks completely empty. My wife and I have done tons of research looking for an answer to this problem. She finally found this thread today when we got home and had waste water on the floor again. Thanks to this thread, we were able to figure out that we had one of these defective toilets. We called Dometic today and have a new one on its way. Because this problem occurred so long ago, they won't ship it to us very fast but at least they are replacing it free of charge. That is excellent customer service. Can't wait to have this problem resolved finally. Thank you everyone for sharing all of this.

[scasto]

After much trouble with this toilet and it's horrible smell, (including opening up the wall behind the toilet and door frame to the bathroom!), I was ready to buy a new toilet. Thankfully I checked this forum first. Followed the directions found here, and now have a new toilet installed. Wonderful helpful forum!

[Shandy]

Hi
We have had our RV for 3 years and have only been able to take it out a couple of times in the last 2 years. The first year was good, never used the toilet though we initially weren't planning on using the toilet anyway but last year my husband had surgery and the toilet had to be used. We cleaned and winterized it and all was good when we cleaned it out and got ready for our first trip this year.
We dumped the contents of the black and grey water tanks and added fresh water and the chemicals and came home. We were only out 3 days but only spent the nights at the trailer.
2 days after we were home, I went to clean up, you know the regular house chores, and low and behold, what an odor greeted me when I opened the door
I automatically assumed we didn't clean out the black tank enough so I proceed to do it again, except I have to run the black water by bucket in the house to dispose of it.
Anyway, did 5 trips and then added fresh water and the chemicals and thought all was well until the next day. Same odor but stronger and with the humidity we've been having it is unbearable. Lysol spray had become my friend
So I researched for a cause and did everything I could possibly think of and the smell is still there 2 1/2 weeks later. (to this day!!)
Then I came across this forum and topic and it really sounds like the problem we are having.
1. Was or is there a recall on the Dometic 300 RV toilet and if so why was there nothing sent to those that have Forest River Travel Trailers?
2. If there isn't how do we go about getting the stinky situation fixed.
Help please.





2007 Chevy Silverado 1500
2013 Rockwood Roo 19 Hybrid

[Shandy]

Originally Posted by Slympicins

Glad you took the time to read through the thread. Lots of great information in here. When you get the new 300 it will take you about 10 minutes to replace it.

We have a 2013 19' Roo Hybrid and are having the same problem.
In replacing the toilet, does it come with everything else that has to be replaced?

[Shandy]

Is it just the bar code on the side of the toilet that you send?


2013 Rockwood Roo 19 Hybrid

[scasto]

Yes. I found it easier to take a pic. Some people have used their cell ph, but I used a regular camera.

[cpd1343]

Originally Posted by Shandy

We have a 2013 19' Roo Hybrid and are having the same problem.
In replacing the toilet, does it come with everything else that has to be replaced?

Yes it does.

[cpd1343]

For $50 you can get the model 310 which has a china bowl. It is a direct replacement.

[Shandy]

Is the replacement free or is there a fee? I was under the impression it was under warranty.

[cpd1343]

Originally Posted by Shandy

Is the replacement free or is there a fee? I was under the impression it was under warranty.

The replacement is free. You must install. The model 310 is an upgrade for $50. Shipping is free also.

[Shandy]

Thank you so much for your quick response.
Just sent my info to Diane at Dometic. Now we'll see if it is one of the faulty ones.


Dan and Cheryl Briant
Walters Falls ON
2007 1500 Chevy Silverado
2013 Rockwood Roo 19 Hybrid

[Wobbles]

Originally Posted by Shandy

Is the replacement free or is there a fee? I was under the impression it was under warranty.

Shandy, Does the bowl hold water?

[Shandy]

It does for a bit of time. You can hear it dripping into the tank when it is really quiet.


Dan & Cheryl
2007 Chevy Silverado 1500 4X4
2013 Rockwood Roo 19 Hybrid

[Wobbles]

Originally Posted by Shandy

It does for a bit of time. You can hear it dripping into the tank when it is really quiet.

I just had this problem from the seal. Found this video on YouTube that turned out to be my problem, due to my being a clean freak.

How To Fix Dometic 300 Series Toilet ~ RV Toilet Doesnt Hold Water

https://www.youtube.com/watch?v=yuoimjhIBLo