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Old 07-18-2013, 09:31 PM   #21
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Well Dometic was right and sent out 2 new 310 models and they arrived today, 1 day shipping. Installed both in about 20 minutes. So far so good, no more odor.. The one leaky 300 has probably 12oz of nasty pee water inside the bowl sitting there. Anyways good customer service for Dometic!
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Old 07-18-2013, 10:18 PM   #22
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Originally Posted by cbconway View Post
We've been plagued by toilet odor since buying our new 21FBRS last November. Even a return to the dealer didn't fix it. Today I decided to pull the toilet (Dometic model 300) myself to see if the floor seal was bad. The floor seal looked fine, but when I turned the toilet over, sewage came out. It was trapped between the bowl and the outer housing, just as you found. Placing it upside down, I filled the discharge pipe with water and watched as it leaked out of the middle where the two pieces of housing are joined. Bad gasket -- the one which is not user replaceable. Returned it to the dealer today. Hopefully will get a replacement tomorrow.
Having same issue since returning from weekend trip. Will contact Dometic tomorrow.
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Old 07-19-2013, 11:56 AM   #23
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Quote:
Originally Posted by Chewie View Post
Well Dometic was right and sent out 2 new 310 models and they arrived today, 1 day shipping. Installed both in about 20 minutes. So far so good, no more odor.. The one leaky 300 has probably 12oz of nasty pee water inside the bowl sitting there. Anyways good customer service for Dometic!

Dometic is doing the same for me. How difficult is it to replace the toilet? I'm not certain if the crimped style hose clamps are reusable?

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Old 07-19-2013, 01:34 PM   #24
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Easy 2 -7/16 nuts and the screw on water connection in the back. They are the same between the 300/310 models.
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Old 07-19-2013, 02:16 PM   #25
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Dometic is doing the same for me. How difficult is it to replace the toilet? I'm not certain if the crimped style hose clamps are reusable?

John
Just FYI- Dometic also gives the option of having the toilet sent to a service place and letting them do it. I had to have a toilet replaced (different problem) and they gladly gave me the info for a local RV service place. I had to contact the RV service place to setup the appointment, but it was no money out of my pocket.
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Old 07-19-2013, 02:50 PM   #26
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As mentioned above, Dometic sent me a 310. I just now came from the FR dealer who installed it no charge. When he took the 300 out, sewage spilled out of the back of the toilet. The smell is gone!!!

CASE CLOSED.........again.
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Old 07-20-2013, 03:11 PM   #27
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My 310 is scheduled to arrive Monday. Just in time for a short camping trip on Tuesday and Wednesday! Removed the old 300 about an hour ago and found same as everyone else. About a half a cup of urine came out from somewhere and it was stinky!!

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Old 07-20-2013, 07:15 PM   #28
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How do I know if I have the 300 vs the 310? I get smell in the bathroom that just doesn't go away and I never run the fan while flushing. Also, is Dometic replacing these without complaint or will I have to argue with the?
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Old 07-20-2013, 07:20 PM   #29
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How do I know if I have the 300 vs the 310? I get smell in the bathroom that just doesn't go away and I never run the fan while flushing. Also, is Dometic replacing these without complaint or will I have to argue with the?
The model # and serial # are on a sticker on the base behind the foot flush. It will tell you there what kind you have. The 300 is all plastic, the 310 has the porcelain bowl. I had no issues with Dometic on the warranty. In fact it seemed so easy, I thought it was too good to be true. They did follow through as stated and so far their customer service has been great.
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Old 07-20-2013, 07:48 PM   #30
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Speaking of toilets in general. Our Windjammer came with a Thetford toilet (don't recall model). At 4 am one morning my DW woke me up screaming that the toilet broke and she couldn't stop it from flushing. It ended up being the foot flush just fell off the side of the toilet. I have had so many problems with the cheap junk FR uses in these expensive units. I installed a Dometic 310, on my own with no help from FR, Thetford or the dealer, and because of past experience with Dometic products.
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