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05-30-2013, 08:22 AM
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#1
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Senior Member
Join Date: Nov 2012
Location: X
Posts: 2,781
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Dometic Toilet Flush Trap Failure
The "trap door" in my toilet seems to no longer be connected to the pedal. It can be moved manually with no problem, and the pedal turns on water just fine. Anyone already know how to fix this?
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05-30-2013, 08:38 AM
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#2
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Senior Member
Join Date: Dec 2012
Posts: 7,651
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is this a model 310 toilet?
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05-30-2013, 10:00 AM
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#4
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Senior Member
Join Date: Nov 2012
Location: X
Posts: 2,781
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Thanks! Yes, it's a model 310. I'm having a hard time understanding what I'm
looking at. Here's two pictures.
This is where the pedal inserts. You're looking at the end if the ball-valve arm. What are the two white things? (Note that there has never been a "hard connection" between the pedal and the valve. I had thought there was a spring connecting it.
This is the inside of the pedal that plugs in to the previous picture. The spring is just the pedal return I think.
I guess my next step is to try and remove the valve. I hope I don't drop it into the tank! From what I read in my Dometic manual, it sounds like it should pull out from the top.
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05-30-2013, 10:16 AM
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#5
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Senior Member
Join Date: Dec 2012
Location: Hampton Roads, VA
Posts: 592
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My pedal shaft broke the first time we used it. i called Dometic for parts and they had a dealer replace the whole toilet assembly. I think it is a 310( one with the ceramic bowl)
__________________
John & Susan, Olivia the dachshund
2011 Georgetown 337DS
2003 Dodge Dakota
Hampton Roads VA
2016 174 Days camping, 2017 66 days 2018 24 days 2019 48 days 2020 25 days 2021 6
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05-30-2013, 10:28 AM
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#6
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Senior Member
Join Date: Dec 2012
Posts: 7,651
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Do not remove valve
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05-30-2013, 10:30 AM
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#7
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Site Team - Lou
Join Date: Oct 2009
Location: South Eastern PA
Posts: 23,269
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The white plunger thing is the water valve. The cam rotates and presses it in releasing water to the flusher.
It looks like the center part of the mechanism (on the toilet side) is broken off.
__________________
Lou & Freya the wonder dog
2008 GMC Sierra 3000HD Allison Duramax
2019 Flagstaff 8529FL
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05-30-2013, 10:34 AM
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#8
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Senior Member
Join Date: Dec 2012
Posts: 7,651
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I suspect that the screw you removed that was under the cover that you pryed off was not secure. The flush control for the luush flapper is isolated completely from the water valve. The spring is the key for flush handle return and the screw is what holds the flush flapper in place.
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05-30-2013, 10:41 AM
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#9
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Senior Member
Join Date: Dec 2012
Posts: 7,651
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You have to hold the flapper ball fully closed (from inside the toilet) and insert the flush handle into the cavity with tension on the return spring to hold the handle up. Install the tiny screw and secure gingerly (don't over tighten).
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05-30-2013, 10:44 AM
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#10
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Senior Member
Join Date: Dec 2012
Posts: 7,651
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The connection between the flush handle and flapper is purely mechanical, no spring interlock. The spring in the handle is for the handle return control.
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05-30-2013, 10:55 AM
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#11
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Senior Member
Join Date: Dec 2012
Posts: 7,651
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I just noticed those 2 white things and if they are just lying loose the you are sort of sol. If their loose then they are tabs that would be part of the flapper ball shaft and are what interlock with the flush handle indentations for flapper ball control.
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05-30-2013, 10:59 AM
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#12
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Senior Member
Join Date: Nov 2012
Location: X
Posts: 2,781
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Ok. Thanks to all for your thoughts and suggestions. Here's the final result.
When I laid down on the floor (sure wish these old eyes could still focus close up!!) I touched those little white pieces and discovered that they just fall out (held by silicon grease). They are plastic and are supposed to be part of the ball valve arm. Those are what meshed into the slot at the end of the pedal shaft. They are broken off.
(So now I know that my observation that there has never been a hard connection between the pedal and valve means that this has been wrong for a very long time, perhaps only the screw was loose.)
So I call Dometic Customer Support (very nice people) and asked for the part number of that ball valve, the plan being to call around and see if a local dealer near this campground had it. She gave me the part number. I then asked the nice parts person to verify that the valve comes out thru the top. She didn't know but gave me a phone number for the Sanitation department. I told that (again very nice) person what was going in and asked about removal.
She told me that the ball valve cannot be removed on this toilet. It is installed before the plastic and ceramic parts are joined together (and those are never to be split). They have to replace the toilet.
Since it's under warranty (serial number was enough to verify it was less than 2 years old) they are shipping me a new one free of charge from a Dallas warehouse. My new toilet will be delivered to the campground tomorrow!
Dometic Customer Service is TOP NOTCH!
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05-30-2013, 11:03 AM
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#13
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Always Learning
Join Date: Nov 2011
Location: Four Corners, FL
Posts: 21,891
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Barry, I had a similar experience and have only good things to say about their service. I was given the option of having my toilet shipped to me for install or them sending it directly to a service facility near me. I opted for that and with no money out of my pocket, it was installed.
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Officially a SOB with a 2022 Jayco Precept 36C
Checkout my site for RVing tips, tricks, and info | Was a Fulltime Family for 5 years, now we're part-timing on long trips
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05-30-2013, 11:04 AM
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#14
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Senior Member
Join Date: Nov 2012
Location: X
Posts: 2,781
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Quote:
Originally Posted by bubbles
I just noticed those 2 white things and if they are just lying loose the you are sort of sol. If their loose then they are tabs that would be part of the flapper ball shaft and are what interlock with the flush handle indentations for flapper ball control.
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Bubbles,
you certainly know your stuff! I was typing my post when you made yours. Thanks for instructions for reinstalling the pedal/spring so I can get water in tonight.
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05-31-2013, 01:04 PM
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#15
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Senior Member
Join Date: Nov 2012
Location: X
Posts: 2,781
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New toilet installed. Thanks Dometic!
I did discover that the ball-valve part can be removed (and re-installed) thru the bottom opening of the toilet. It gets deformed a bit going thru the hole but is quite flexible. Maybe they're concerned that it might not close against the seal properly after that. Still, if you're out of warranty, I'd probably buy that $22 part instead of a whole new toilet (at least as a try).
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