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Old 09-04-2010, 01:02 AM   #1
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Angry Fresh water tank came loose

I have a 2009 Forest River Stealth Toy hauler that I have owned for one year and four months, so far I have noticed that the quality of the build is way less than I expected. I have used this toy hauler four times since I have owned it, it mostly sits in my backyard collecting dust. I finally took it out last weekend to Northern California (i live in S. Ca.) and on my way back home on the five freeway I heard a noise that sounded like chains draging. I pulled over and saw that the strap that holds the fresh water tank had come off at the weld. I tied the strap up and continued home I took the trailer into Giant RV where I bought it and they looked at it and said the problem is bigger than just a bad weld. The frame is cracked! I have not seen it but that sounds very scary to me all I could think was how lucky I am that it didn't brake in half when I was towing it with my kids in the truck. Giant RV says they wont touch it because its a liability and they are waiting for Forest River to say what they want to do about it. My warranty is over by 4 months does any one know if Forest River should cover this? It seems like something that they should take care of but I am still waiting on a answer from them does any one have any sugestions on what I should do?
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Old 09-04-2010, 07:15 AM   #2
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Welcome to the forum Luis. I moved your post to give it it's own thread. I think you will get better feedback than piggybacking on an old one.
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Old 09-04-2010, 11:23 PM   #3
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thanks for moving it I couldn't figure out how to start a new post. Does any one have any input?
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Old 09-05-2010, 07:33 AM   #4
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Location: Louisville, KY
Posts: 6,720
Luis, If I were you I'd call Forest River myself.
Tell them the situation. I believe they will back you on a broken
frame. Photos will need to be taken etc.
Here are a bunch of phone numbers.
I believe a phone call is better than an e-mail if you can get
them on the phone.

Good Luck!!!
Keep us posted on their response.

Forest River Inc.
Forest River : RV, Cargo Trailers, Boats, Commercial, Housing
3010 College Ave.
PO Box 124
Goshen,IN
46527-0124
Tel: (574) 533-5934
Fax: (574) 533-6085

Product Mgr: Roy
Admin. Nancy Nigh(Asst)
(574) 389-3068
nnigh@forestriverinc.com

Warranty: Ron Summers
(574) 295-1791
rsummers@forestriverinc.com

Warranty: Walt Williamson
(574) 295-1791
wwilliamson@forestriverinc.com

Parts&Service: Randy Houser
rhouser@forestriverinc.com

Parts: Darrell Christenson
(574) 389-9305
Service: Chad Peters
(574) 389-3231
cpeters@forestriverinc.com

ddygulski@forestriverinc.com

Forest River Parts and Service 574-534-3167 & 574-537-1377. Numbers are from the 2004-5 Yellow Book for South Bend/Elkhart/Goshen Area.
574-533-5934 or 574-642-2640
Contacts at the time:
- Steve Byler Sales (x111)
- Mike Markum Ultralite Warranty (x115)
- Mike Yoder Service Manager (x108)
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