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01-26-2018, 09:45 AM
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#1
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Junior Member
Join Date: Nov 2017
Posts: 2
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Fresh Water tank fell out 2018 wildwood
2018 wilwood x lite towed it less than 300 miles no water in the tank
on the Ohio turnpike this happened October 8 2017 .
Called the dealer he told me to bring it in at the dealer 10/11/2017
Now the run around they say no tanks available Forest River
The tank manufacturer does not have any available
it is now 1/26/2018 and we do not have any answers
What do you think is a reasonable amount of time to get this resolved?
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01-26-2018, 10:12 AM
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#2
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Pickin', Campin', Mason
Join Date: Aug 2015
Location: South Western PA
Posts: 19,152
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Quote:
Originally Posted by Don53
2018 wilwood x lite towed it less than 300 miles no water in the tank
on the Ohio turnpike this happened October 8 2017 .
Called the dealer he told me to bring it in at the dealer 10/11/2017
Now the run around they say no tanks available Forest River
The tank manufacturer does not have any available
it is now 1/26/2018 and we do not have any answers
What do you think is a reasonable amount of time to get this resolved?
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Sorry for your issues and I hope you get it resolved.
I'm going to say your dealer is giving you the shaft.
There have been many reports here where the dealer blames FR but the factory never knew anything about the issue once contacted.
Have you spoken with anyone directly from FR?
Their web site contact page has all the email addresses and phone numbers for each division.
Now to answer your question... "What do you think is a reasonable amount of time to get this resolved?"... two weeks!
__________________
2022 Cedar Creek 345IK 5th Wheel•Solar & Inverter•2024 Ford F-Series SCREW•7.3L•4x4•Factory Puck•B&W Companion•TST Tire Monitor w/Repeater•Sinemate 3500w Gen.
F&AM Lodge 358 Somerset, PA - JAFFA Shrine - Altoona, PA
Days Camped ☼ '19=118 ☼ '20=116 ☼ '21=123 ☼ '22=134 ☼ '23=118☼ '24=90
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01-26-2018, 10:19 AM
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#3
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Senior Member
Join Date: Apr 2016
Location: Port Charlotte Fl/Hinsdale Ma
Posts: 4,823
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Quote:
Originally Posted by Don53
2018 wilwood x lite towed it less than 300 miles no water in the tank
on the Ohio turnpike this happened October 8 2017 .
Called the dealer he told me to bring it in at the dealer 10/11/2017
Now the run around they say no tanks available Forest River
The tank manufacturer does not have any available
it is now 1/26/2018 and we do not have any answers
What do you think is a reasonable amount of time to get this resolved?
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Seriously? Forrest River Assembly line shut down?? I got a bridge for sale!
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01-26-2018, 10:55 AM
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#4
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Senior Member
Join Date: Jul 2016
Posts: 320
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Like has been said, contact FR yourself. They actually will respond back.
There is no way that there is not a tank for a current production model. Extra, maybe not, but with the time that has already been invested, I would bet FR would get you the tank.
And last, with this length of time involved, and "no" tank available, I would bet you could have lawyers lined up to help you. Easy case.
Mark
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01-26-2018, 11:05 AM
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#5
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Site Team
Join Date: Mar 2014
Location: Grayson County, Texas
Posts: 21,587
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... and don't just try to contact the Forest River corporation. Start with the Wildwood division warranty department. Wildwood built the unit. Contact them first.
__________________
2015 FR Wildcat 295RSX / GMC Sierra
Nights Camped: '13 = 49/'14 = 74/'15 = 74/'16 = 85/'17 = 110/'18 = 111/'19 = 86/'20 =108/'21 = 115/'22 = 135/'23 = 78; Booked for 2024 = 69 |
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01-26-2018, 11:19 AM
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#6
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Scoundrel
Join Date: Feb 2017
Location: Montrose, Colorado
Posts: 2,817
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Quote:
Originally Posted by Don53
What do you think is a reasonable amount of time to get this resolved?
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That time has come and gone very long ago.
__________________
2024 Geo Pro 15TB, 400W Solar, 2 Golf Cart batteries
2015 F-150 5.0L V8 XLT Crew Cab, 4x4, Tow Package, 36 gal tank, 3.55 locker, 1891 payload, Integrated Brake Controller, Roadmaster Active Suspension
Wooden Spoon Survivor
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01-26-2018, 12:54 PM
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#7
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Senior Member
Join Date: Dec 2010
Location: East Berlin
Posts: 734
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X2 to HandDiver's post. I am just going to read this one as I don't think my comments would be appropriate. Who is the Dealer?
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01-26-2018, 01:24 PM
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#8
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Junior Member
Join Date: Sep 2016
Posts: 26
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Find the Forest River Wildwood regional sales manager and contact them. When I had a issue He was very quick to respond back and got the ball rolling between Corp and the RV dealer
Www.forestriverinc.com/contact us.aspx pick the region you live in
Good luck!
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01-26-2018, 02:09 PM
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#9
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Senior Member
Join Date: Mar 2017
Location: Stockdale Texas
Posts: 448
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X2 what 5picker said. I have an outback, by KS, and had damage to the rear of the trailer. The complete rear cap had to be replace. Ordered, shipped, installed, painted, 3 weeks. A tank is much easier.
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01-26-2018, 02:33 PM
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#10
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Site Team
Join Date: Sep 2014
Location: Northen IL
Posts: 8,336
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Quote:
Originally Posted by Wileykid
And last, with this length of time involved, and "no" tank available, I would bet you could have lawyers lined up to help you. Easy case.
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To the OP: Please don't do this. Then we'll have to close this thread.
http://www.forestriverforums.com/for...own-65127.html
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01-26-2018, 04:00 PM
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#11
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Senior Member
Join Date: Nov 2016
Location: Full-time USA
Posts: 123
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Took the Forest River factory tour last June. There were enough tanks stacked on the lot to build thousands of units. Can't believe they used them all in six months and didn't make more. Was the dealer CW?
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01-26-2018, 04:29 PM
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#12
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Junior Member
Join Date: Nov 2015
Posts: 11
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Fresh Water Tank
I had the same experience with my Vibe fresh water tank and a delay getting a replacement. The reason given for a two month delay in receiving a replacement tank from FR was that the tank along with other parts were being stowed inside a new FR trailer in the process of being delivered to the dealership. To avoid having your tank drop again have the dealer install 2-inch wide nylon straps under the tank in an "X" configuration that attach to the frame.
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01-26-2018, 04:34 PM
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#13
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Site Team
Join Date: Jan 2007
Location: Goodyear, Arizona
Posts: 33,855
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Quote:
Originally Posted by Don53
Called the dealer he told me to bring it in at the dealer 10/11/2017
Now the run around they say no tanks available Forest River
The tank manufacturer does not have any available
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My money is on the dealer lying to the OP.
This is a common dealer tactic to put off the customer, by blaming the manufacturers.
__________________
Dan-Retired California Firefighter/EMT
Shawn-Musician/Entrepreneur/Wine Expert
and Zoe the Wonder Dog(R.I.P.) 
2016 PrimeTime TracerAIR 255, pushing a 2014 Ford F150 SCREW XTR 4x4 3.5 Ecoboost w/Max Tow Package
4pt Equal-i-zer WDH and 1828lbs of payload capacity
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01-26-2018, 07:09 PM
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#14
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Senior Member
Join Date: Nov 2013
Location: crete,il /texas
Posts: 498
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Does your dealer have a like model? Have him put that in your TT and he can wait
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01-26-2018, 07:10 PM
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#15
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Senior Member
Join Date: Nov 2013
Location: crete,il /texas
Posts: 498
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They do it to sell a TT
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01-26-2018, 07:11 PM
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#16
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Senior Member
Join Date: Dec 2015
Location: Eastern NC
Posts: 3,963
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Quote:
Originally Posted by Dennis A. Harp
I had the same experience with my Vibe fresh water tank and a delay getting a replacement. The reason given for a two month delay in receiving a replacement tank from FR was that the tank along with other parts were being stowed inside a new FR trailer in the process of being delivered to the dealership. To avoid having your tank drop again have the dealer install 2-inch wide nylon straps under the tank in an "X" configuration that attach to the frame.
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They don't make enough on every unit to pay a little shipping. Any longer than 2 weeks is BS.
__________________
2022 Montana 3855 BR
2019 F350 6.7 4X4 LB Dually
Edgewater 205 EX 150 Yamaha
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01-26-2018, 07:50 PM
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#17
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Senior Member
Join Date: May 2014
Location: Alberta - East of the Rockies, West of the Rest
Posts: 1,785
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There is zero excuse for this (excuse my Dutch) BS, dealers take delivery of new trailers almost daily and I know our dealer has FR throw parts in new trailers to be shipped to save on shipping and it usually is quicker too.
IMHO, a few rotten dealers can easily wreck the good reputation of a manufacturer - not just in the RV industry.
__________________
2018 RAM 5500 Laramie CC
Sold: Riverstone Legacy 38RE, 960 Watt Solar, 6x6 Volt AGM Battery Bank, Freedom SW 3012 Inv/Charger
Ordered: 2021....
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01-26-2018, 09:19 PM
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#18
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Member
Join Date: Sep 2015
Location: western ny
Posts: 52
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TANK
Our replacement tank, took from Early August2015 until end of September for replacing, prime camping time here still a bit annoyed but glad it is secure now
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01-26-2018, 10:04 PM
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#19
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Senior Member
Join Date: May 2015
Location: Central Oklahoma
Posts: 339
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Report the tank falling out to safercar.gov. Let the feds document the problem or there can be no recalls.
Frank
__________________
Frank & Brenda
Thor Windsport 27K TST 507 Tire Monitors
2012 Jeep Liberty Limited Jet 4X4, Hopkins TOWD light wiring, Blue Ox baseplate W/Ready Brute Hercules tow bar and Ready brakes
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01-26-2018, 10:40 PM
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#20
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Senior Member
Join Date: Dec 2015
Location: Eastern NC
Posts: 3,963
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Quote:
Originally Posted by FrankMor
Report the tank falling out to safercar.gov. Let the feds document the problem or there can be no recalls.
Frank
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Search here and see this has happened enough that some have their new camper FW tank braced before they use it.
__________________
2022 Montana 3855 BR
2019 F350 6.7 4X4 LB Dually
Edgewater 205 EX 150 Yamaha
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