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Old 01-26-2018, 09:45 AM   #1
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Fresh Water tank fell out 2018 wildwood

2018 wilwood x lite towed it less than 300 miles no water in the tank
on the Ohio turnpike this happened October 8 2017 .

Called the dealer he told me to bring it in at the dealer 10/11/2017

Now the run around they say no tanks available Forest River
The tank manufacturer does not have any available
it is now 1/26/2018 and we do not have any answers

What do you think is a reasonable amount of time to get this resolved?
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Old 01-26-2018, 10:12 AM   #2
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Quote:
Originally Posted by Don53 View Post
2018 wilwood x lite towed it less than 300 miles no water in the tank
on the Ohio turnpike this happened October 8 2017 .

Called the dealer he told me to bring it in at the dealer 10/11/2017

Now the run around they say no tanks available Forest River
The tank manufacturer does not have any available
it is now 1/26/2018 and we do not have any answers

What do you think is a reasonable amount of time to get this resolved?
Sorry for your issues and I hope you get it resolved.
I'm going to say your dealer is giving you the shaft.

There have been many reports here where the dealer blames FR but the factory never knew anything about the issue once contacted.

Have you spoken with anyone directly from FR?
Their web site contact page has all the email addresses and phone numbers for each division.

Now to answer your question... "What do you think is a reasonable amount of time to get this resolved?"... two weeks!
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Old 01-26-2018, 10:19 AM   #3
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Quote:
Originally Posted by Don53 View Post
2018 wilwood x lite towed it less than 300 miles no water in the tank
on the Ohio turnpike this happened October 8 2017 .

Called the dealer he told me to bring it in at the dealer 10/11/2017

Now the run around they say no tanks available Forest River
The tank manufacturer does not have any available

it is now 1/26/2018 and we do not have any answers

What do you think is a reasonable amount of time to get this resolved?
Seriously? Forrest River Assembly line shut down?? I got a bridge for sale!
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Old 01-26-2018, 10:55 AM   #4
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Like has been said, contact FR yourself. They actually will respond back.

There is no way that there is not a tank for a current production model. Extra, maybe not, but with the time that has already been invested, I would bet FR would get you the tank.

And last, with this length of time involved, and "no" tank available, I would bet you could have lawyers lined up to help you. Easy case.

Mark
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Old 01-26-2018, 11:05 AM   #5
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... and don't just try to contact the Forest River corporation. Start with the Wildwood division warranty department. Wildwood built the unit. Contact them first.
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Old 01-26-2018, 11:19 AM   #6
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Quote:
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What do you think is a reasonable amount of time to get this resolved?
That time has come and gone very long ago.
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Old 01-26-2018, 12:54 PM   #7
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X2 to HandDiver's post. I am just going to read this one as I don't think my comments would be appropriate. Who is the Dealer?
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Old 01-26-2018, 01:24 PM   #8
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Find the Forest River Wildwood regional sales manager and contact them. When I had a issue He was very quick to respond back and got the ball rolling between Corp and the RV dealer

Www.forestriverinc.com/contact us.aspx pick the region you live in

Good luck!
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Old 01-26-2018, 02:09 PM   #9
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X2 what 5picker said. I have an outback, by KS, and had damage to the rear of the trailer. The complete rear cap had to be replace. Ordered, shipped, installed, painted, 3 weeks. A tank is much easier.
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Old 01-26-2018, 02:33 PM   #10
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And last, with this length of time involved, and "no" tank available, I would bet you could have lawyers lined up to help you. Easy case.
To the OP: Please don't do this. Then we'll have to close this thread.

why threads are shut down
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Old 01-26-2018, 04:00 PM   #11
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Took the Forest River factory tour last June. There were enough tanks stacked on the lot to build thousands of units. Can't believe they used them all in six months and didn't make more. Was the dealer CW?
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Old 01-26-2018, 04:29 PM   #12
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Fresh Water Tank

I had the same experience with my Vibe fresh water tank and a delay getting a replacement. The reason given for a two month delay in receiving a replacement tank from FR was that the tank along with other parts were being stowed inside a new FR trailer in the process of being delivered to the dealership. To avoid having your tank drop again have the dealer install 2-inch wide nylon straps under the tank in an "X" configuration that attach to the frame.
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Old 01-26-2018, 04:34 PM   #13
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Quote:
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Called the dealer he told me to bring it in at the dealer 10/11/2017

Now the run around they say no tanks available Forest River
The tank manufacturer does not have any available
My money is on the dealer lying to the OP.
This is a common dealer tactic to put off the customer, by blaming the manufacturers.
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Old 01-26-2018, 07:09 PM   #14
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Does your dealer have a like model? Have him put that in your TT and he can wait
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Old 01-26-2018, 07:10 PM   #15
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They do it to sell a TT
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Old 01-26-2018, 07:11 PM   #16
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Quote:
Originally Posted by Dennis A. Harp View Post
I had the same experience with my Vibe fresh water tank and a delay getting a replacement. The reason given for a two month delay in receiving a replacement tank from FR was that the tank along with other parts were being stowed inside a new FR trailer in the process of being delivered to the dealership. To avoid having your tank drop again have the dealer install 2-inch wide nylon straps under the tank in an "X" configuration that attach to the frame.
They don't make enough on every unit to pay a little shipping. Any longer than 2 weeks is BS.
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Old 01-26-2018, 07:50 PM   #17
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There is zero excuse for this (excuse my Dutch) BS, dealers take delivery of new trailers almost daily and I know our dealer has FR throw parts in new trailers to be shipped to save on shipping and it usually is quicker too.

IMHO, a few rotten dealers can easily wreck the good reputation of a manufacturer - not just in the RV industry.
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Old 01-26-2018, 09:19 PM   #18
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TANK

Our replacement tank, took from Early August2015 until end of September for replacing, prime camping time here still a bit annoyed but glad it is secure now
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Old 01-26-2018, 10:04 PM   #19
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Report the tank falling out to safercar.gov. Let the feds document the problem or there can be no recalls.

Frank
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Old 01-26-2018, 10:40 PM   #20
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Report the tank falling out to safercar.gov. Let the feds document the problem or there can be no recalls.

Frank
Search here and see this has happened enough that some have their new camper FW tank braced before they use it.
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