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07-11-2017, 05:32 PM
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#1
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Member
Join Date: Oct 2016
Location: Central Ohio
Posts: 85
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Suburban Water heater complaint response
Just a bit of info in case you run into what we did. I had the water heater board fry (thought because of a storm) bought a new one on Amazon for like $80 cause I am out of my 1 year warranty by a couple of months. Second trip on this new board it blew again. Emailed Suburban to see what is up. Mind you I bought my own board because it would actually cost me more to take it to a dealer under warranty in time and fuel.
Suburban is aware of an issue of the Q3 component on some water heater module boards that was caused by the manufacture of said component. Suburban is warranting a replacement module board (using CNE board) and filing warranty with the manufacture of the module board. My question, if the board failed as indicated in your email after only owning for 13 months, why didn’t the RV service center contact Suburban, we would have replaced the board at no charge as well as paid the warranty allowance time to replace it?
__________________
2017 FR Wildwood 201BHXL
2013 Ford F-150 King Ranch Ecoboost
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07-11-2017, 06:14 PM
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#2
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Senior Member
Join Date: Jan 2016
Location: x
Posts: 12,423
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thanks for the info my rig has a suburban water heater I'll keep this in mind
__________________
Retired Navy
Jake my sidekick (yellow Lab) 10/04 - 05/20
2017 RAM 2500 CC 4X4 Cummins Diesel
2016 Flagstaff 26 FKWS
AF&AM & El Korah Shrine of Idaho
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07-11-2017, 06:46 PM
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#3
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Senior Member
Join Date: Aug 2013
Posts: 7,916
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Mine is months old and only used during PDI. The next time it failed. I looked at it and it's burnt the same place.
The dinasour board has a fuse on it.
Thanks for the update/info.
__________________
2017 Puma 297RLSS
2005 Ram 2500 4X4 diesel SMOKER!!
I love puns, irony and tasteless jokes...
born in Texas.... live in Arkansas 
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07-11-2017, 06:57 PM
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#4
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Senior Member
Join Date: May 2017
Posts: 5,712
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Looks like you have a burnt resistor next to the diode, just to the right of Q3
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07-12-2017, 12:32 PM
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#5
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Junior Member
Join Date: Aug 2012
Posts: 6
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I went through 2 boards in 1 week on my 2018 Flagstaff, dealer contacted suburban and they sent a new style redesigned board for my camper and my neighbors who also has a 2018 which his board went also and we have had no problem for approx 3 weeks
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07-12-2017, 01:47 PM
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#6
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Senior Member
Join Date: Jul 2013
Location: Franklin, TN
Posts: 746
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FR replaced the control board on the Suburan WH in my 2017 Flagstaff last year in Goshen. Quit on second trip out, which was on the way to Rally. Unit was 6 weeks old. Unit failed second trip out, propane only not working. On list for this years repair. Thanks for posting this! I seemed to remember tech looking at board and mentioning a burnt spot. Sounds like some one got a bad batch of component or something.
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2020 Georgetown 31L, Safe T steering, Sumo springs, Onan Geny
2015 GMC Canyon 4X4 TOAD w/Blue Ox tow plates, InvisiBrake
Pepper 🌶 PomChi rescue 545 nights as our camping buddy
Days camped in FR 2011-12 = 77, 13-14 = 98, 15-16 = 129
17 = 81, 18 = 44, 19 = 83, 20= 45, 21 = 76, 22 = 57, 23 = 42
Retired : 
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07-12-2017, 08:39 PM
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#7
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Member
Join Date: Jul 2017
Posts: 32
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Thanks for posting. I'm having the same issue. Didn't remove the board because it's mounted on the heater with double sided tape and can only be accessed through a narrow drawer in the bunkhouse, but I'm now sure this is the problem. WH stopped working only in propane mode. Brand new trailer two weeks old. Clicks but won't light. Can light manually but goes out after five seconds. Still works in electric mode which is why I didn't remove the board. Verified it's not the igniter / sensor by trying a new one. Under warranty. Going back to the dealer.
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2018 FR Wildwood Heritage Glen 300BH
Lou
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07-12-2017, 09:30 PM
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#8
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Senior Member
Join Date: Aug 2013
Posts: 7,916
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Quote:
Originally Posted by lapoldo
Thanks for posting. I'm having the same issue. Didn't remove the board because it's mounted on the heater with double sided tape and can only be accessed through a narrow drawer in the bunkhouse, but I'm now sure this is the problem. WH stopped working only in propane mode. Brand new trailer two weeks old. Clicks but won't light. Can light manually but goes out after five seconds. Still works in electric mode which is why I didn't remove the board. Verified it's not the igniter / sensor by trying a new one. Under warranty. Going back to the dealer.
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To me if it's clicking it isn't the board or not the same failure I have. I hear no clicking it instantly goes to DSI failure.
__________________
2017 Puma 297RLSS
2005 Ram 2500 4X4 diesel SMOKER!!
I love puns, irony and tasteless jokes...
born in Texas.... live in Arkansas
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07-14-2017, 01:51 PM
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#9
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Senior Member
Join Date: Aug 2013
Posts: 7,916
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Quote:
Originally Posted by Iwannacamp
To me if it's clicking it isn't the board or not the same failure I have. I hear no clicking it instantly goes to DSI failure.
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I e-mailed Suburban and they e-mailed me back today(Ronnie) and was very nice. He said there was a board problem and for me to send in the board with Mod no., Ser no. and an explanation of problems. If board was bad, they would replace. Will remove this weekend and return.
__________________
2017 Puma 297RLSS
2005 Ram 2500 4X4 diesel SMOKER!!
I love puns, irony and tasteless jokes...
born in Texas.... live in Arkansas
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07-14-2017, 03:01 PM
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#10
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Member
Join Date: Jul 2017
Posts: 32
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Seems like they should send a new board then have you return the old one. I do t think you'll be able to use the unit in electric mode once you remove the board. That will be a showstopper for my DW. Might have to wait until end of season on mine. Let me know how long it takes to get the replacement. Thanks.
Lou
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07-14-2017, 03:07 PM
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#11
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Site Team
Join Date: Nov 2010
Location: Northeast Louisiana
Posts: 33,952
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Quote:
Originally Posted by lapoldo
Seems like they should send a new board then have you return the old one. I do t think you'll be able to use the unit in electric mode once you remove the board. That will be a showstopper for my DW. Might have to wait until end of season on mine. Let me know how long it takes to get the replacement. Thanks.
Lou
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Electric and gas are usually independent of one another. This way if one mode has a fault, the other mode of heating will not be affected. The faulty module boards are only connected to the 12 volt DC side, which controls only the propane mode.
The electric heating element is only 120 volt AC, and has it's own separate wiring and thermostat.
__________________
 2011 Flagstaff 831 RLBSS
A 72 hour hold in a psych unit is beginning to intrigue me as a potential vacation opportunity.
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07-14-2017, 03:21 PM
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#12
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Senior Member
Join Date: Aug 2013
Posts: 7,916
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Quote:
Originally Posted by lapoldo
Seems like they should send a new board then have you return the old one. I do t think you'll be able to use the unit in electric mode once you remove the board. That will be a showstopper for my DW. Might have to wait until end of season on mine. Let me know how long it takes to get the replacement. Thanks.
Lou
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Check... will do.
__________________
2017 Puma 297RLSS
2005 Ram 2500 4X4 diesel SMOKER!!
I love puns, irony and tasteless jokes...
born in Texas.... live in Arkansas
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07-20-2017, 11:01 PM
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#13
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Junior Member
Join Date: May 2015
Posts: 5
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Most likely the problem I'm having. Thanks for posting the info.
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09-20-2017, 12:42 AM
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#14
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Member
Join Date: Sep 2017
Posts: 69
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2017 Rockwood 2109s with same problem.I replaced the board with a Dinosaur Electroncs board bought from Amazon.With the time and fuel involved in taking the trailer back to the dealer I fixed it myself .The Dinosaur board is made in USA and has a 3 year warrenty.Oem board said made in China on it.
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12-01-2017, 10:10 PM
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#15
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Junior Member
Join Date: Dec 2017
Posts: 3
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Quote:
Originally Posted by oldxr
2017 Rockwood 2109s with same problem.I replaced the board with a Dinosaur Electroncs board bought from Amazon.With the time and fuel involved in taking the trailer back to the dealer I fixed it myself .The Dinosaur board is made in USA and has a 3 year warrenty.Oem board said made in China on it.
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Yes! Same here!
2018 Rockwood Windjammer 
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12-01-2017, 11:40 PM
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#16
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Just as confused as you
Join Date: Aug 2013
Location: south central Wisconsin
Posts: 5,108
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Quote:
Originally Posted by mchewett
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It looks like that board has been repaired by someone that didn't know what they were doing. The solder joints look as though someone used a solder sucker on it, replaced the transistor and bent the terminals then forgot to apply new solder.
__________________
Richard & Jill
2014 Flagstaff 832IKBS Classic Super Lite
2018 Silverado 1500 Crew Cab Z71 4WD All Star Edition
Camping since 1989, Seasonal since 2000.
Car Shredder Op/Tech, Scrap Metal Recycling - retired
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