i see that you have not made many posts so the rv may be new and still under warranty. i also understand that when you plug the shore power cable into a pedestal it seats tightly and works fine. but when you plug the same shore power cable into the onboard generator output receptacle it jiggles loose.
how does it feel when you plug into a pedestal? firm? how does it feel when you plug into the on board receptacle? does it feel loose or firm? it is possible that the on-board receptacle is ok but has loose power wires. easy to check by taking the faceplate off. OF COURSE, ENSURE THAT POWER IS OFF! look for any signs of arcing, shorting, or burning on where the wires connect to the receptacle terminals.
depending upon your experience with electricity you can do this yourself. if still under warranty the dealer should be able to do this in less than an hour (once the get to it). if doing it yourself, ensure that generator is not running. there have been many posts about faulty electrical caused by bad connections to receptacle terminals.
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2015 cardinal model 3825fl
2015 dodge ram 3500 dually
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