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Old 07-09-2016, 11:54 PM   #1
Join Date: Sep 2012
Location: Vacaville, CA
Posts: 79
Kudos to to Forest River Customer Service

Returned today from 2 weeks at Lake Berryessa (Canyon Creek). An hour after we got settled we lost one of the a/c units and a number of outlets. I drove into town to get cell service and called Forest River customer service. The lady I spoke with was not able to help but said she would have someone call be back. I figured I'd get a call around Christmas. To my surprise Sean called me back in less than 5 minutes and we started troubleshooting the problem. After a few calls Sean had Randy a head electrician talk to me and we worked things out. Turned out the problem was with the pedestal and not the Columbus.

Bottom Line, Sean and Randy were there when I needed them and stuck with me until it was fixed.

Thanks again I'm a very Happy Camper.-+9
Fred & Christine
2013 Columbus 320RS
2008 F350 Lariat Long Bed Supercrew 4x4
2015 Nights Camped 72
2016 43 and counting
Fred and Christine is offline   Reply With Quote

customer service, forest river, service

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