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Old 07-05-2012, 11:51 AM   #21
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Quote:
Originally Posted by Beausdog View Post
Ya...dealer wont have an opening for awhile....BUT Forest River came through and are bringing me into their Indiana plant tomorrow at 0600 so they can fix it...YAY
Bit of a drive from DC
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Old 07-05-2012, 11:55 AM   #22
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No...lol...i picked the new camper up in ohio....went to iowa for the week....and passing right back through Elkhart on my way back.....i will be there in 5 hours, camp tonight and let them look at it in the morning....couldnt be happier though....forest river was soooooo nice about it
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Old 07-06-2012, 07:31 AM   #23
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Initial update....forest river kept their word and got me in this morning....but not only are the gonna check the issues but also to a complete thorough inspection to ensure there areno hidden issues in the rig.

I wish more manufacturers were this accommodating and helpful. They earned alot of respect from me today and probably a loyal customer for a long time to come.

Im going to ask if one of their techs can join the forum if they arent already here...might be a easy way to get problems answered or advice.
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Old 07-06-2012, 09:38 PM   #24
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So FR came through....converter and microwave were toast....fixed it in 3 hours...then went above and beyond and did a complete inspection of all components to make sure of no other hidden issues and then went even further to give us a correct PDI and answer questions for about 2 hours of anything we wanted or needed to know. Great experience and a happy FR owner to know they stood behind their product...fixed it, answered things the dealers didnt know and fit us in with one days notice. I couldnt ask for any better service
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