Reply
 
Thread Tools Display Modes
Old 04-18-2016, 09:44 AM   #1
Senior Member
 
Join Date: Jan 2014
Location: Sterling, VA
Posts: 910
Open Neutral at Power Pedestal?

I have a Surge Guard 30 amp portable surge protector. We have used it at dozens of campgrounds. The majority of times the indicator lights show an "open neutral" at the power pedestal. This is before I connect the power to the TT. Is this common? We have suffered no ill effects from this when using the TT.
__________________

__________________
Lee and Anne

2016 F250 2WD CC SB XLT 6.2 3.73 3,295 lb payload cap.
2014 Salem Hemisphere 282RK 8k lbs loaded, Equal-i-zer WDH, TST 507 TPMS
2017: 4 nights camped, 12 booked
Teamfour is offline   Reply With Quote
Old 04-18-2016, 09:49 AM   #2
Phat Phrog Stunt Team
 
TURBS's Avatar
 
Join Date: Aug 2011
Location: Iowa
Posts: 34,423
Open Neutral at Power Pedestal?

This is bad and should be reported to the campground to be fixed!

http://noshockzone.org/


2008 2500hd Duramax
2015 Columbus 320RS
2016 nights camped "0"
2015 nights camped "34"
__________________

TURBS is offline   Reply With Quote
Old 04-18-2016, 09:54 AM   #3
Senior Member
 
Join Date: Jan 2014
Location: Sterling, VA
Posts: 910
Quote:
Originally Posted by TURBS View Post
This is bad and should be reported to the campground to be fixed!
I would agree with you except that this has now happened at the last four different campgrounds we have visited. Maybe my surge guard is bad? BTW, we monitor voltage all the time and voltage at a wall socket is always in the 120-122v range.
__________________
Lee and Anne

2016 F250 2WD CC SB XLT 6.2 3.73 3,295 lb payload cap.
2014 Salem Hemisphere 282RK 8k lbs loaded, Equal-i-zer WDH, TST 507 TPMS
2017: 4 nights camped, 12 booked
Teamfour is offline   Reply With Quote
Old 04-18-2016, 09:58 AM   #4
Head Rambler
 
Join Date: Mar 2008
Location: Southwest Alabama
Posts: 4,615
Which model do you have?

I would be very hesitant to connect to a pedestal that shows an open neutral. However, you say that it's happened multiple times with no adverse effects, so the unit may be giving a false reading. It may be worth contacting Surge Guard and seeing what they say about it.
__________________
Salem 29RKSS Pushing a GMC Sierra 2500HD!
Gotta go campin!
Bama Rambler is offline   Reply With Quote
Old 04-18-2016, 10:10 AM   #5
Senior Member
 
Join Date: Jan 2015
Location: Englewood FL
Posts: 1,869
I do not see how you could be getting a good voltage reading off of your 120 volt outlets with an open neutral. Presumably the unit is saying that there is no 120 volt between the hot lead and the neutral and that should also be true of all of your outlets and they should not work either. There is no ground tie in the TT or RV between the neutral and the ground....so cannot see how "all is well anyway."
__________________

2015 335DS
ScottBrownstein is offline   Reply With Quote
Old 04-18-2016, 10:57 AM   #6
Senior Member
 
schrederman's Avatar
 
Join Date: Apr 2012
Location: Weatherford, TX
Posts: 977
So, to help us understand... You plug the surge protector into the power before plugging the TT power cord into the surge protector. During this time, without the TT plugged in, it shows an open neutral. After you plug the TT in to the surge protector, the open neutral indication goes away... and you have power. Is this correct? If so, it is probably an indication that the surge protector has taken a surge and is now only partially effective. I use a good voltmeter before plugging in to check for correct wiring at the pedestal. They generally don't lie... The surge protector may need to be replaced if you want the protection they are supposed to provide... which yours may have indeed provided once. They're designed to bear the brunt of surges, but sometimes if the surge is strong, they'll only do it once.
__________________
J & D in Lovely Weatherford, TX
2016 Jayco White Hawk 28DSBH TT
2014 Ram 2500 Crew Cab 4X4 6.7L Cummins
schrederman is offline   Reply With Quote
Old 04-18-2016, 12:15 PM   #7
Senior Member
 
Join Date: Jan 2014
Location: Sterling, VA
Posts: 910
Quote:
Originally Posted by schrederman View Post
So, to help us understand... You plug the surge protector into the power before plugging the TT power cord into the surge protector. During this time, without the TT plugged in, it shows an open neutral. After you plug the TT in to the surge protector, the open neutral indication goes away... and you have power. Is this correct?
Almost correct. I plug the surge protector into the pedestal with the TT power cord plugged into the protector, but NOT plugged into the TT. The display on the protector shows an open neutral. After I plug the TT power cord into the TT, the protector still shows an open neutral but everything in the TT works fine.

Maybe my TT cord is bad? I will get the protector out of storage and try plugging it in just by itself. I assume I can perform this test at home by using a 20 amp adapter to plug it into a wall socket.
__________________
Lee and Anne

2016 F250 2WD CC SB XLT 6.2 3.73 3,295 lb payload cap.
2014 Salem Hemisphere 282RK 8k lbs loaded, Equal-i-zer WDH, TST 507 TPMS
2017: 4 nights camped, 12 booked
Teamfour is offline   Reply With Quote
Old 04-18-2016, 12:16 PM   #8
Senior Member
 
Join Date: Jan 2014
Location: Sterling, VA
Posts: 910
Quote:
Originally Posted by Bama Rambler View Post
Which model do you have?
30A Entry Level Portable Surge Protector - Model 44260

I did just get off the phone with the mfr and the tech said it is not uncommon to have an LED burn out in the surge protector.
__________________
Lee and Anne

2016 F250 2WD CC SB XLT 6.2 3.73 3,295 lb payload cap.
2014 Salem Hemisphere 282RK 8k lbs loaded, Equal-i-zer WDH, TST 507 TPMS
2017: 4 nights camped, 12 booked
Teamfour is offline   Reply With Quote
Old 04-18-2016, 12:26 PM   #9
Senior Member
 
Capt. Mike's Avatar
 
Join Date: Dec 2012
Location: Franklin County, MO
Posts: 1,852
And if an LED is burnt out, you really can't tell what the surge protector is telling you, correct? What's the fix...replace the LED or junk the surge protector and start fresh with a new one? What did the tech recommend?
__________________
Mike and Yvonne
and Sophie, the little white dog
2017 Columbus 320RSC
2015 Chevy Silverado 2500HD Duramax 4X4
It's not how old you are, it's how you are old.Jules Renard
"It's not the years...it's the mileage." - Indiana Jones
Capt. Mike is offline   Reply With Quote
Old 04-18-2016, 12:29 PM   #10
Senior Member
 
Join Date: Jul 2010
Location: Waynesville
Posts: 13,007
Quote:
Originally Posted by Teamfour View Post
30A Entry Level Portable Surge Protector - Model 44260

I did just get off the phone with the mfr and the tech said it is not uncommon to have an LED burn out in the surge protector.
Are they "SG" going to replace it? Youroo!!
__________________

__________________
youroo is online now   Reply With Quote
Reply

Tags
power

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Featured Campgrounds

Reviews provided by




ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 03:14 PM.