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Old 04-21-2015, 02:37 PM   #21
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Usually our help line people get frustrated by consumers who do not first learn the threats - but want a solution. In your case, the help line guy was probably sending you to an electrician to teach some simple electrical concepts that everyone should have learned after high school. Appreciate his frustration when you cannot first define which anomaly is a concern.[/QUOTE]


Sorry but isn't a HELP line there to give support not belittle you??
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Old 04-23-2015, 12:56 PM   #22
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Quote:
Originally Posted by wana65stang View Post
Sorry but isn't a HELP line there to give support not belittle you??
First, they are human. Second, they have many others who also need help.

But more important, when simple answers are provided and are not understood, or if the following questions keep returning to the same ignorance of electricity; then best is for that person to get an electrician. If answers are technically correct and are still not understood, then best for human safety is to direct a caller to someone who can acutally see what exists. And who can better point to what is relevant - in person. Since some people do not understand until the item is physically identified.

Obtaining advise from an electrician was probably the best help for that consumer. 'Belittle' is an emotional response. More relevant was the logic in those same sentences. If an electrician is recommended, then the caller probably had insufficient knowledge necessary to understand advise over the phone.

Everything in this post was layman simple. If any paragraph was not understood, then an electricians or someone equivalent may be necessary to explain it. That does not belittle anyone. That is simply a logical reality.
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