Bobrmirch,
Thank you for being a part of the Rockwood family.
Please accept our sincerest apologies for any inconveniences that you have experienced with your new Rockwood Roo. Your satisfaction is very important to us; accordingly, we invite you to contact Rayna Dimitroff in our Customer service department through the following personalized and direct link:
Forest River RV Direct Service Contact - Forest River, Inc..
This direct link is provided for your convenience in order that we may resolve your concerns as quickly as possible. We will strive to respond to you within 24 hours of receiving your correspondence.
Respectfully,
Forest River