Thank you for the reply back, unfortunately it's not functioning for both retract and extend. I've take a couple of pics to better show the problem, but it looks like the screw rod has pulled out of the sleeve that connects to the motor. I've attached a pic here, so it might better show the issue.
TT 2011 Rockwood Windjammer 3008W
TV 2015 RAM 3500 MC 4x4 DRW w/ AC69RC HD Trans
Anderson WD hitch