Reply
 
Thread Tools Display Modes
Old 06-29-2015, 12:53 PM   #1
Junior Member
 
Join Date: Sep 2013
Posts: 14
Service Problems with R-Pod

We have a 177 that we have been thoroughly enjoying.
May 3rd 2015
The furnace developed a problem and we made arrangements to take it to the dealer where we purchased it. While there, we would also be getting the wheel bearings serviced as it had been 11 months since last serviced and the summer season was approaching.
Unfortunately, just 45 miles short of the dealer, the driver side wheel bearing failed! Got the rig slowed down quickly and off the highway. Contacted AAA and after several hours got the trailer transported to the dealer. It took the dealer a couple of weeks just to determine that the entire axle would need to be replaced. They claimed that Forest River would not answer their inquires. They finally got the axle ordered and after a couple more weeks it arrived. BENT! and unusable! They refused the shipment and had it returned to Indiana, immediately ordering another with a rush on it. Been two more weeks now and still no axle. All attempts to contact Forest River by email, and phone message have been completely ignored.
Is this what this company is about? We have been ardent promoters of the R-Pod everywhere we go, but this experience is casting a very dark shadow on them.
Anybody out there with similar experience?
__________________

__________________
sujopodders is offline   Reply With Quote
Old 06-29-2015, 12:58 PM   #2
Senior Member
 
Toby's Avatar
 
Join Date: Sep 2011
Location: Western Iowa
Posts: 578
I thought axles were bent on purpose. I'm no axle expert by any means though. I think a failure after 11 months is unreasonable unless you were on the road the entire time. Just mho.


Sent from my iPhone using Forest River Forums
__________________

__________________
2012 Ford F-150 EB 3.73
2015 Forest River 25RR
2004 Honda GL1800
Toby is offline   Reply With Quote
Old 06-29-2015, 01:03 PM   #3
Junior Member
 
Join Date: Sep 2013
Posts: 14
We did put some miles on it, but not really unreasonable. It is past the warranty, but we too thought an axle should last longer than it did. Tired of fighting with the service department, just want our RV back before this season passes us.
__________________
sujopodders is offline   Reply With Quote
Old 06-29-2015, 01:37 PM   #4
Senior Member
 
Toby's Avatar
 
Join Date: Sep 2011
Location: Western Iowa
Posts: 578
How familiar are you with your dealer? A good dealer is grand! Maybe fr has problems with your dealer. Just speculation on my part. I've never had any issues with my dealer and getting warranty work done. There are always exceptions. Sorry to hear about not having your trailer. I've owned cargo trailers and some I've never looked at the bearings and no issues. I know that's bad...


Sent from my iPhone using Forest River Forums
__________________
2012 Ford F-150 EB 3.73
2015 Forest River 25RR
2004 Honda GL1800
Toby is offline   Reply With Quote
Old 06-29-2015, 01:42 PM   #5
Junior Member
 
Join Date: Sep 2013
Posts: 14
Always had a good relationship with them, however their main business is marine craft and this time of year is the busiest for them.
This just in;
Got a response from a FR representative and they said the new axle shipped today.
Now we can only hope that it gets here in good condition, and, soon!
__________________
sujopodders is offline   Reply With Quote
Reply

Tags
service

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Virginia Campgrounds

Reviews provided by




ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 08:12 AM.