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Old 06-24-2014, 08:24 PM   #11
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We had the same problem with the same jack on our former V-Lite. That hole in the top held a round level, but there was no gasket or o-ring under it.

YEP, water intrusion.
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Old 06-24-2014, 08:31 PM   #12
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Already ordered from CW. : )
Will also put wiring harness and chains in cover to delay onset of rust.


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Old 06-24-2014, 08:39 PM   #13
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Had the bubble as well (not shown in pic) and no O-ring. I lost that with the replacement but never found it to be accurate anyway ? due to frame flexing. Using a level inside both doors seems to be more accurate. I also drop a marble to see what direction it rolls.


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Old 06-24-2014, 09:28 PM   #14
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Id say you made out. I had to wait nearly a month for my replacement and they wouldnt give it to me until I brought the old one in.
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Old 06-24-2014, 09:57 PM   #15
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I took mine off the TT and took it with me to exchange. Had a witness to the frozen gear problem and took plenty of pics and video of problem.
I'm a 1000 miles from home (Texas ) in Minnesota and have a lot of places to travel to ( Chief Crazy Horse, Mt Rushmore, Old Faithful, etc. in addition to my work contract so waiting wasn't an option I was going to give FR Rockwood.
Don't want to get into a p^ss^ng contest with FR but will stick to my guns when it's a warranty issue. Otherwise I take my business elsewhere when I upgrade to 5er in 2 years.
I had suffered 3 nights with no heat in mid-winter when furnace module went out 3 months after buying TT so I don't think they will give me much grief.
Still wondering why they put this cheap JQ tongue jack on when it has Lippert stabilizing jacks. Makes no sense to me.


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Old 06-24-2014, 10:02 PM   #16
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Just Thinking....

After seeing the pic in post #9, the sticker on the jack says to support vehicle when crawling under it. Having read other threads about the jack unexpectedly collapsing, how many people crawl under the TT without supporting it? I haven't thought of it before, might put some jack stands under the frame next time. Wouldn't be a pretty sight for the DW to find the DH pinned under the TT!
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Old 06-24-2014, 10:29 PM   #17
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Haven't really had to crawl under it as I was able to replace wire from jack to frame easily. Probably is a good practice to add non-collapsible supports under frame when under there. Who knows how well these Chinese-made products are inspected.
It's a real shame that most of our camping and fishing products now come from China. That's just so unAmerican IMO.


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Old 07-27-2014, 12:08 PM   #18
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Just had to throw my two cents in there....just had my HH-3500 crater (1 week out of warranty, btw). Same exact issue. Motor seized up from water leaking into the gear box. Wiring was all completely dry. Luckily, I had enough tools with me to disengage the gears from the motor shaft...was easier than pulling the motor off, and it works fine as a manual jack. Now to see if it's cheaper to replace the motor or just spend a little more and replace the whole jack.
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