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Old 09-04-2013, 10:49 AM   #21
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Glad to read that they solved this problem to your satisfaction.
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Old 09-08-2013, 04:36 PM   #22
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An update to the original thread. Picked up the trailer from the local dealer this week after all repairs completed. Happy to report that everyone involved did exactly what they said they would do to get my trailer back in operational status.

Rockwood sent the local dealer two new axle sets and paid for the local dealer to install them and repair the damaged fender wells. After installation the local dealer was still not pleased with the clearance (about 2 inches) so he got with Dexter and Rockwood to have riser kits shipped and installed. I now have almost 5 inches of clearance which more than meets the minimum Dexter recommends (3 inches). Rockwood also partially reimbursed me for the smaller tires I had to buy and shipped me 4 new OEM tires as replacements.

In all I was very impressed with the service especially the local dealer (Giant Recreation World of Melbourne Florida). They treated me like family even though I did not buy the trailer from them.
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Old 09-08-2013, 07:10 PM   #23
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Any chance you could post some Pics and a part number of these spacers?
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Old 09-08-2013, 08:40 PM   #24
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Great to hear your problems were addressed!
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2013 Windjammer 3008W
2006 Chevy Silverado 2500HD 6.0L w/Equalizer 4
Nights camped: 2012 (29); 2013 (26); 2014 (40); 2015 (43); 2016 (35); 2017 (34)
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Old 09-08-2013, 08:59 PM   #25
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tire clearance

Thanks Vern. I haven't done a test drive yet. I had lowered my hitch to accomodate the lower trailer height but will have to readjust the hitch back to what it was before the lift kit install. The spring bars will also have to be readjusted. I now have a respectable 3inches clearance. Will leave for Texas early Nov. Serge
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Old 09-09-2013, 03:56 PM   #26
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I have a 2014 windjammer 3008w with the same problems with the axles. There is about 3/4 inch of clearance from top of tire to the wheel well, took to the dealer this past weekend. There is no doubt that the axles are shot.
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Old 09-09-2013, 06:39 PM   #27
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tire clearance

Hello Mollydog. I just installed a lift kit supplied bu FR and I now have 3in. clearance. I'm not sure this is the correct fix because the axles are at a 90 degree angle and they should be 22 t0 30 degrees. I have a sinking feeling that these axles are not within specs. Will check with Dexter. Will keep you posted. There is certainly some thing fishy for sure. Serge
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Old 09-09-2013, 07:16 PM   #28
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I will not accept a lift kit on axles that have failed . That is putting a bandaid on the problem. I will keep you informed on how this turns out, all I know is I have a brand new trailer that I cannot use not happy happy happy!
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Old 09-09-2013, 07:28 PM   #29
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Mollydog. My trailer had been at the dealer for almost 2 months and actually ran out of its factory warranty while at the dealer and FR would not cover the labour to install a kit and replace the tires. What a crock. I've filed a complaint with the NHTSA. I think we all need to do this. This is a very dangerous situation. Love our 3008w but not pleased with the dealer and FR.
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Old 09-09-2013, 07:36 PM   #30
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Hello Mac rv, feel your pain for sure. We got our 3008w in march 13 my wife and I love this trailer, we been out about 8 times since we got it. I am hoping for a smooth transition for this fix, but I am not optimistic. Keep you posted.
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