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Old 09-02-2016, 06:25 PM   #1
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Warranty Problem

Hi, I own a 272BHS and have had it for about 8 months now and have had tons of problems from being 30 minutes off the dealer lot and having a bad tire blow on me to bad electrical that the dealer can't seem to figure out. I don't know if I just got a lemon or if everybody else his having problems as well, but since we've had it, we've also had problems with the skirting, the fresh water tank, the remote that refuses to work (related to electrical problems, falling down wall paper, bunk bed instability, inside cabinet instability, doors that didn't shut properly, dining table warping, and now we were coming back from a trip and the drivers side tire decides to sheer off the lug nuts and screams off over the median, on to oncoming traffic and into the field on the other side of the road at 70 miles an hour. Luckily there were no injuries. And of course it damaged the skirting as well. So I take it to the dealership, and they tell me that the warranty department has denied my claim. I talk to forest river and they confirm that the claim was denied by Forest River even though the RV shop where we had it repaired clearly stated that the wheel had sheered off because of the lug nuts were cross threaded. Nobody aside from Forest River has touched that wheel.

My question is, who can I talk to to get this taken care of. I've spoken with the warranty department on several occasions and they have not been cooperative. Any ideas/people I should talk to that could help?

Thanks

Dajones95
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Old 09-02-2016, 06:37 PM   #2
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What is a 272BHS? Youroo!!
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Old 09-02-2016, 06:52 PM   #3
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Not sure those tires are rated for 70 mph.
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Old 09-02-2016, 07:02 PM   #4
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I suggest maybe, just maybe, that dragging an RV down the road at 70mph may be contributing to some of your issues.
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Old 09-02-2016, 07:37 PM   #5
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ST tires are rated for max 65mph. If they can not handle 5 mph more something is wrong...
As far as the other problems there are so many and they don't seem like small problems. It is a shame that some companies today once they have your check your on your own...
Poor Quality control & Pride.


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Old 09-02-2016, 07:38 PM   #6
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I this unit a brand new one or what year?


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Old 09-02-2016, 07:41 PM   #7
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If you told the shop or forest river that they were the only ones that touched your lugs that could be the problem. You are supposed to check the wheel lugs on a routine basis. I have had mine back off a bit after the first time I torque them on. Usually takes two re-torques before they don't back off any more.
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Old 09-02-2016, 07:43 PM   #8
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So max does not mean maximum then. I guess you have not read the two million threads on ST tires.
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Old 09-02-2016, 08:04 PM   #9
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"the wheel had sheered off because of the lug nuts were cross threaded"
Huh? What does that mean? The wheel came off, the studs broke? If the studs broke and the wheel came off how do they know they were cross threaded? The nuts and studs are some where on the road or in the field. Better slow that thing down.
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Old 09-02-2016, 08:45 PM   #10
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Is your 272BHS a Keystone? Is it a Sonoma 270BHS? When my 29HFS was new, doing what the manual called for, I re-torque all lug nuts to 100# at 500 mile intervals for a few stops then increase to every 1000, and at every stop they did tighten more. I would guess that the lugs loosed up and finally came off (at higher than the rated MPH) which damaged the lug threads, but I'm only guessing.
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