Originally Posted by B47
This may be a good question for you,but anyone is free to jump in also.
The question is:
Reading on another RV forum that the owner of a FW brought a LT tire into a Walmart in GA for a repair. The Walmart refused to repair it saying it was against the law to repair LT tires.
The owner then took the tire to a Sears and they repaired it without citing any law forbidding repairing LT tires.
What's your take on this?
I actually encounter this fairly frequently, and have even caught a former manager of mine stating something along similar lines.
There are actual specific laws where some things are concerned..... and then there is liability laws, which aren't as specific, but are generally broad in what constitutes liability from a business standpoint.
Many people say the term 'illegal', when they really should state it's a liability issue.
Most tire shops conform to tire repair procedures outlined by the Rubber Manufacturers Association (RMA). The RMA, as the name states, is made up by members of many tire manufacturers, etc. States can also have lawful procedures that must be adhered to......as well as the National Highway Traffic Safety Association.(NHTSA)
The RMA tire repair procedures can be found on the internet, and here:
You will encounter tire people/shops that don't necessarily have the best trained or informed technicians. This is unfortunately an all too common occurance in my business.
They may have different repair policies than other tire shops... and it may be because they are ignorant to how to do it correct, don't want to do it and would rather sell a tire (commission sales), don't want the liability that it may entail, are not allowed to do it because of a previous liability/legal problem.
It's really hard for me to access the total situation, since I don't know the full details. I can say from many previous experiences, that customers will try to get you to do all kind of illegal (or liable) things to save themselves money. I have PO'd many a person, because I wouldn't help them commit suicide or kill other people with their tire problems.
I always take the position that it may be my daughter who is the one they crash into when their improper tire goes out and they lose control of their vehicle. They also will conveniently lose any memory of telling you to do it wrong, when they are facing lawsuits or damages. It is ALWAYS the tire professional fault if something goes wrong that can be traced back to them.......cause they are just that, the professional who should know better.
We learned at a tire seminar to NEVER get a customer to sign a waiver form, for a procedure that shouldn't be done. This is basically putting it in writing that the tire professional knew it shouldn't be done, and did it anyway. Waivers are signing your definite liability for a tire shop.
As I said, what some tire techs may say is "illegal', is really in actuality a "legal liability" thing.....and is just worded wrong.
You will find different tire shops, will do different things. They all should adhere to RMA tire repair guidelines, but this is not the case. Any tire shop that will insert a "plug" into a tire from the outside....is definitely one to stay way from. If they don't dismount the tire to observe the damage that the tire may possibly have on the inside, they are not your friend...and may even kill you.
We had a woman this morning who came into the shop to get a tire, because she had it plugged the other day and didn't feel good about it. When we dismounted it, it was shredded on the inside from where she had driven it low/flat. Her guardian angel was looking out for her and her child, and she liked to have passed out when we showed it to her. We still don't know why it hadn't exploded. You can only see this kind of damage when a tire is dismounted, which you should ALWAYS have done when repairing ANY tire. I cannot stress this enough.