Originally Posted by lostpatriot1974
I consider these guys the most reputable dealer in the area.. We have a travel trailer that we bought from them, and after shopping around for a 5ver, couldn't find anyone that could exceed their customer service and or satisfaction.. That being said, I know accidents happen, but from the sounds of it, the individual moving the trailer up to the garage didn't have the hitch latched.. I am disappointed and really in the end, fighting impatience as we have waited months for this.. Guess we will let them know to order a new one, and what incentive they will offer to keep my business.. We are in season now..
If they're as "reputable" as you say, and you want to order a new one from them, I'd ask for a "rental unit" until the new one comes in. Never hurts to ask, and all they can do is say "no", but it's worth a try. It's their reputation that's on the line if they really want to keep you.