Mine is a 2012 Cardinal and the remote is antique, but it works. It just goes through batteries like crazy.
Your remote is most likely digital and may require reprogramming. My daughters was acting up and the dealer "reprogrammed" it and it works fine now. Also, where you are standing in relation to where the receiver is located may also make it operate intermittently or not at all. You may want to walk around the outside of the RV and/or lower the remote so as to "aim" the signal up under the RV to see if that helps it to hit the receiver.
If none of that helps then it sounds like a phone call to the Service Manager at your Dealer is in order.
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2012 Cardinal 3675RT
2014 Ford F350 CC LB FX4 6.7LPSD 3:55 E-Locker
Bellville, Texas
Austin County "Colonial Capital of Texas"
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