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07-17-2018, 05:31 PM
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#1
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Junior Member
Join Date: Mar 2018
Posts: 10
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Forest River fails to pay for Warranty Service!
I have a 2017 Cardinal 3825FL and was traveling back from a trip in California to Indiana. The trailer was pulling strangely so we stopped at a service station and asked them to look in Needles, CA. They informed us that our Equalizers were about to fail on us and had me look at them. I, of course, authorized the repair and paid ($900). I took about 10 pictures of the parts; thinking that I would turn it into Forest River for reimbursement. The next day I sent the items to Michael Haile at Forest River. He got back with me and needed more information. It took me a couple of days to get the information to him. I just got his response that they will not reimburse me because he could not find anything wrong in the pictures. He told me to send him the parts! The parts are in Needles, CA and I’m in Terre Haute, IN. It would probably cost me more to have the four equalizers sent to him then the repair. We have had nothing but problems with this RV and ForestRiver since we bought it!
1. Furnace does not blow in the living room or underneath! (Still broke)
2. Fridge didn’t work day one. We loss $300 worth of food! Ice maker still don’t work.
3. Leak in furnace area that ran into kitchen.
4. Shower leaks
5. Bedroom shelf poorly designed and broke going down road.
6. Living Room slide went out and ripped the theater seating. This happened at the dealership.... this has been fixed.
I’m disappointed in ForestRiver and Michael Haile!
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07-17-2018, 05:50 PM
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#2
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Georgia Rally Coordinator
Join Date: Jun 2015
Location: GA
Posts: 24,474
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Any reason not to take into dealer for the other warranty work. Later RJD
__________________
2020 Shasta Phoenix SPF 27RKSS (sold)
2018 Dodge Ram 2500 6.4 3:73 gearing.(sold) (sold) 2015 Chevy 2500 6.0, 4:10
Traded 2015 30WRLIKS V-Lite
Days camped 2019 62
Days camped 2020 49 days camped 2021-74 2022-40 days 2023 5 days
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07-17-2018, 05:59 PM
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#3
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Junior Member
Join Date: Mar 2018
Posts: 10
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I have taken it to the dealership for the warranty work on the other items. I only listed those items to show the amount of problems I have had and continue to have with this RV!
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07-17-2018, 06:03 PM
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#4
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Senior Member
Join Date: Sep 2012
Location: Virginia
Posts: 9,904
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Are you sure that a service station had any idea what they were looking at. Why not get an RV dealer / service to look at it.
Some Service Stations may tell you that the muffler bearing was bad too.
__________________
2005 Dodge 3500 Cummins
2017 Wildwood Lodge 4092 BFL
1966 Mustang GT
1986 Mustang SVO
Lillie Spoiled Rotten Boxer Mix
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07-17-2018, 06:06 PM
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#5
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Senior Member
Join Date: Sep 2012
Location: Virginia
Posts: 9,904
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Sorry to hear that you are having troubles we have been fortunate our 2006 2013 and 2017 have been nearly trouble free but they are cheaper brands of Forest River products.
__________________
2005 Dodge 3500 Cummins
2017 Wildwood Lodge 4092 BFL
1966 Mustang GT
1986 Mustang SVO
Lillie Spoiled Rotten Boxer Mix
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07-17-2018, 06:06 PM
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#6
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Site Team
Join Date: Jan 2007
Location: Goodyear, Arizona
Posts: 33,799
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You're supposed to get pre-approval from FR, in order to be reimbursed, not after the fact.
That way they can information from the repair shop before authorizing.
__________________
Dan-Retired California Firefighter/EMT
Shawn-Musician/Entrepreneur/Wine Expert
and Zoe the Wonder Dog(R.I.P.) 
2016 PrimeTime TracerAIR 255, pushing a 2014 Ford F150 SCREW XTR 4x4 3.5 Ecoboost w/Max Tow Package
4pt Equal-i-zer WDH and 1828lbs of payload capacity
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07-17-2018, 06:09 PM
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#7
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Site Team
Join Date: Mar 2008
Location: Louisville, KY
Posts: 10,525
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Equalizers???
__________________
Peace!
Dan & Rita D
2017 Nissan Titan 5.6L King cab 4wd
2016 Evergreen Everlite 242RBS
29' empty nest model. Blue Ox WD hitch
(1 queen bed, large main cabin and huge bathroom)
Camping days 2010-53, 2011-47, 2012-41, 2013-41, 2014-31, 2015-40, 2016-44, 2017-63, 2018-75, 2019-32, 2020-41, 2021-49, 2022-43, 2023-66
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07-17-2018, 06:12 PM
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#8
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Junior Member
Join Date: Mar 2018
Posts: 10
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Quote:
Originally Posted by KyDan
Equalizers???
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It has to do with the trailers suspension
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07-17-2018, 06:15 PM
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#9
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Junior Member
Join Date: Mar 2018
Posts: 10
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Quote:
Originally Posted by bikendan
You're supposed to get pre-approval from FR, in order to be reimbursed, not after the fact.
That way they can information from the repair shop before authorizing.
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You know that is fine if they tell you that ahead of time. But not when your traveling down the road and the trailer is doing funny things and it’s 117 outside and the closest place does not have a RV dealership
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07-17-2018, 06:16 PM
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#10
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Junior Member
Join Date: Mar 2018
Posts: 10
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Quote:
Originally Posted by Oaklevel
Are you sure that a service station had any idea what they were looking at. Why not get an RV dealer / service to look at it.
Some Service Stations may tell you that the muffler bearing was bad too.
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It was actually a Truck/RV service station because they did have the equalizers on hand
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07-18-2018, 11:48 AM
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#11
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Site Team
Join Date: Mar 2008
Location: Southwest Alabama
Posts: 9,850
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Sorry you had the bad luck.
You should have figured that Cardinal would probably want those parts to examine. I would have held on to them just in case. If nothing else, they may have wanted pictures from a different angle.
Another thing, there should only be two equalizers one on each side. Now if you mean shackles, then there are four sets of them.
__________________
Salem 29RKSS Pushing a GMC Sierra 2500HD!
Gotta go campin! 
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07-18-2018, 11:58 AM
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#12
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Senior Member
Join Date: Aug 2014
Location: Northern KY
Posts: 5,725
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I believe you expected too much from FR without having the old parts in your hands for inspection by FR. 117 in the middle of nowhere is unfortunate for you...
__________________
"nothing can now be believed which is seen in a newspaper. Truth itself becomes suspicious by being put into that polluted vehicle."
Thomas Jefferson to John Norvell pg. 2, June 11, 1807
2014 Shamrock 183
2014 RAM 1500 Bighorn Crew Cab, HEMI, 3.21 gears, 8 Spd, 4X4 TST TPMS
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07-18-2018, 12:04 PM
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#13
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mads
Join Date: Oct 2015
Location: Gresham, OR
Posts: 74
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Quote:
Originally Posted by Dmay2141
I have a 2017 Cardinal 3825FL and was traveling back from a trip in California to Indiana. The trailer was pulling strangely so we stopped at a service station and asked them to look in Needles, CA. They informed us that our Equalizers were about to fail on us and had me look at them. I, of course, authorized the repair and paid ($900). I took about 10 pictures of the parts; thinking that I would turn it into Forest River for reimbursement. The next day I sent the items to Michael Haile at Forest River. He got back with me and needed more information. It took me a couple of days to get the information to him. I just got his response that they will not reimburse me because he could not find anything wrong in the pictures. He told me to send him the parts! The parts are in Needles, CA and I’m in Terre Haute, IN. It would probably cost me more to have the four equalizers sent to him then the repair. We have had nothing but problems with this RV and ForestRiver since we bought it!
1. Furnace does not blow in the living room or underneath! (Still broke)
2. Fridge didn’t work day one. We loss $300 worth of food! Ice maker still don’t work.
3. Leak in furnace area that ran into kitchen.
4. Shower leaks
5. Bedroom shelf poorly designed and broke going down road.
6. Living Room slide went out and ripped the theater seating. This happened at the dealership.... this has been fixed.
I’m disappointed in ForestRiver and Michael Haile!
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Did replacing them solve the problem?
__________________
Mads Ledet
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07-18-2018, 12:35 PM
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#14
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Senior Member
Join Date: Dec 2014
Location: North Central Florida
Posts: 1,629
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We had a problem with our AC going out on vacation the first summer we had our TT. We found a mobile repair guy and met him at his place. He had the AC unit we needed on hand and he called the AC dealer for authorization to replace it under warranty. That was granted within about twenty minutes. He got the new one installed and we were on our way, all within about one hour. And yes, this was August in the heat and humidity of Florida. We always have approval prior to warranty repairs.
__________________
 _____________________________________________
2010 Ford F-150 Crew Cab
2015 Salem Hemisphere 263RL
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07-18-2018, 01:52 PM
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#15
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Senior Member
Join Date: Sep 2016
Location: ALASKA (World's Biggest Campground)
Posts: 6,725
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Quote:
Originally Posted by bikendan
You're supposed to get pre-approval from FR, in order to be reimbursed, not after the fact.
That way they can information from the repair shop before authorizing.
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X2. Even with an automobile warranty, the dealership has to get approval from the MFGR's Warranty Division before starting repairs. They let the dealership cost the parts to a special account along with an established labor flat rate charge.
__________________
'07 K3500 Silverado LT Crew Duramax (LBZ)
2016 Salem 27RKSS
1984 CHEV SCOTTSDALE K20 2GCGK24J0E1XXXXXX (Chevrolet Legends-Class of 2019)
"...exhaust fluid? We don't need no stinkin' exhaust fluid"
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07-18-2018, 01:53 PM
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#16
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Senior Member
Join Date: Jun 2013
Location: Between Pickles Gap and Toad Suck, AR
Posts: 6,070
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Quote:
Originally Posted by Dmay2141
I have a 2017 Cardinal 3825FL and was traveling back from a trip in California to Indiana. The trailer was pulling strangely so we stopped at a service station and asked them to look in Needles, CA. They informed us that our Equalizers were about to fail on us and had me look at them. I, of course, authorized the repair and paid ($900). I took about 10 pictures of the parts; thinking that I would turn it into Forest River for reimbursement. The next day I sent the items to Michael Haile at Forest River. He got back with me and needed more information. It took me a couple of days to get the information to him. I just got his response that they will not reimburse me because he could not find anything wrong in the pictures. He told me to send him the parts! The parts are in Needles, CA and I’m in Terre Haute, IN. It would probably cost me more to have the four equalizers sent to him then the repair. We have had nothing but problems with this RV and ForestRiver since we bought it!
1. Furnace does not blow in the living room or underneath! (Still broke)
2. Fridge didn’t work day one. We loss $300 worth of food! Ice maker still don’t work.
3. Leak in furnace area that ran into kitchen.
4. Shower leaks
5. Bedroom shelf poorly designed and broke going down road.
6. Living Room slide went out and ripped the theater seating. This happened at the dealership.... this has been fixed.
I’m disappointed in ForestRiver and Michael Haile!
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Forest River? OR Cardinal??
__________________
"Next to prayer, fishing is the most personal relationship of man" Herbert Hoover
"American by Birth, Southern by the Grace of God"Lewis Grizzard
FROG AR-0019-242
2016 GMC Denali 3500Dually--2017 CC 36CKTS
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07-18-2018, 03:14 PM
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#17
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Senior Member
Join Date: Jul 2012
Location: Medina, OH
Posts: 118
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Sorry to here about your problems. Can you share some of your photos. If these equalizers are part of the suspension they may actually be warranted by Lippert or Dexter?
__________________
Prime Time Manf. Crusader 270RET 2012
Ford F150 5.4L B&W Companion Hitch
updated to Andersen Aluminum Ultimate Hitch 2017
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07-18-2018, 05:13 PM
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#18
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Senior Member
Join Date: Jul 2012
Location: Orange Texas
Posts: 790
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Yep. Should have gotten approval before repairs. Depending up time and day of week you could have booked and paid for a motel room for several days.
I am not blaming the manufacturer for failure to pay as prior approval is always needed but informing you of your alternatives.
__________________
2013 Crusader 330 MKS
2013 Chevrolet Silverado LT 2500 D/A
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07-18-2018, 05:48 PM
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#19
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Senior Member
Join Date: Nov 2016
Location: Arkansas
Posts: 490
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We have this same model (2016). We have had a few issues but all repaired under warranty. The refrigerator sucks though, especially the ice maker. Doesn't even fill the tray in 3 days. I hate to spend the money to replace it. Overall, we like the camper very much.
__________________
Jimmy & Teresa Newsom
2018 Riverstone 38RE/2019 Sundowner Toyhauler
2020 RAM 3500 SRW
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07-18-2018, 07:19 PM
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#20
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Senior Member
Join Date: Sep 2015
Posts: 143
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We have a 2016 Forester 25 ft MBS. Any warranty work done that has been supposedly covered by Forest River the company has short changed our dealer who is honest! He always eats the cost difference! We have never taken it to anyone’ other than an RV dealer (pre read blogs) even on two round trip cross country trips! We also have extended House and Sprinter warranties both better than Foeset River reliability! Dan
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