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Old 03-19-2010, 06:00 PM   #1
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Location: Lindstrom, MN
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Thumbs up Great Customer Service

I was trying to do some research on needed parts for our 2008 Cardinal. The other night I wrote Terry at Cardinal asking for help. The next morning I was checking my e-mails and there was as e-mail from a supplier of Cardinalís. Iím not sure what time Terry gets to work but he fired my e-mail alone with his support to the supplies and they got right back to me and said I would have the parts in 2-3 weeks. I had to slow them down, we are on the road and wonít be home until May to receive them.

Now thatís what I call great customer service. Terry I donít know if you monitor this forum or not but the few times Iím needed help you have always been right there.

Thanks
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Jim and Jane
2008 Cardinal 30TS
Trail Air Pin Box, Center Point Suspension
Reese 18K hitch - Garmin 1690 GPS
2008 Chevy 2500HD 4x4 Duramax/Allison, Long Box, Smartair
Nights camped in 2011: 120
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Old 03-19-2010, 10:42 PM   #2
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Isnt it great when people do their jobs like they`re suppose to.
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Old 03-20-2010, 08:08 AM   #3
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It's sad that more companies don't support their customers. Cardinal has been the exception. On the other hand I've only talked with Terry, so I think it a combination of a good employee working for a supportive company.
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Jim and Jane
2008 Cardinal 30TS
Trail Air Pin Box, Center Point Suspension
Reese 18K hitch - Garmin 1690 GPS
2008 Chevy 2500HD 4x4 Duramax/Allison, Long Box, Smartair
Nights camped in 2011: 120
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