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Old 07-09-2015, 01:03 AM   #1
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Smile Great Warranty Work from Forest River

I feel this is VERY important to let everyone know. We bought a new 2014 Forest River Cardinal. We then spent the winter in Texas. We had lots of problems and the Michigan dealer was no help. Forest River Company took care of our problem the best they could with us being so far away. We were in the Rio Grand Valley with no Forest River dealers and repair facilities around to help us. When we arrived home here in West Michigan. The Forest River manufacturing company took no time at all to get our 5er in for repairs. The time frame they told us it would be repaired was just as promised. As we were getting our walk thru to inspect the repairs there were at least two employees that walked behind us and repaired any last minute tweeks. Terry was our representative and made sure everything we needed was taken care of. Rick and the repair guys walked through every detail and answered all questions we had. They repaired things that we did not even know we're issues and added new and improved items. We are SO HAPPY with the way that Forest River stands behind there product. We know have the quality unit that we bought. Highly recommend Forest River as the 5er to purchase.
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Old 07-09-2015, 01:09 AM   #2
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Awesome! Good to see a success story as regards warranty action. Far too many horror stories...
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Old 07-14-2015, 08:53 PM   #3
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You can go to the Carefree awning website and download the service manual for the Aviator's Freedom awning. It has MOST of the part numbers, all except the part number of the pivot pin bracket that broke on mine today. OBTW, the motor assembly is $345 with limit switches which can not be bought separately. Good Luck.
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Old 07-14-2015, 09:02 PM   #4
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Glade to hear of a good out come. Only question is you mention no luck with help from MI dealer but then again you say you took it to a MI dealer, was this a different dealer? Later RJD
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Old 09-03-2015, 04:11 AM   #5
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It went right back to the Forest River manufacture in Elkhaet Indiania.
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