I may be in the un-vocal minority, but my dealer (Bayou Outdoor SuperCenter in Bossier City, LA) has done me well in sales and currently, in service.
They beat my local dealer in price by a few thousand, and never had any kind of "I'm doing you a favor" attitude about anything in the process. Their sales technique was to ask "What did they need to do different to get you to buy from them."
I just had to take it back a few weeks ago for some warranty work, as well as to add some slide toppers to it. When I called their service dept. about the warranty work, they had me email some pics of the problem and within an hour and a half, were calling me back to say that Forest River had approved it. They had to order the parts and told me to keep using the trailer, and they would email me when they arrived.
True to their word, I got the email, set up an appointment, and took the trailer back. They asked when I needed the trailer back, and put it on the work order to have it done by that date (which is this weekend). I'll update this forum if any problems arise.....but I don't expect them to.
So far, I've had good experiences with my dealer and with Forest River.
2011 Flagstaff 831 RLBSS
I've just ordered a chicken and an egg from Amazon.... I will keep you posted.