Reply
 
Thread Tools Display Modes
Old 07-29-2011, 08:45 PM   #1
mbo
Junior Member
 
Join Date: May 2010
Posts: 18
Poor Dealer service

I bought my new, never titled, 2007 Cardinal 37RK2 at Shorewood RV in Anoka Mn in Oct 2010. I put $10,000 down to hold it because after three years, now there were a lot of other people wanting it! I was lied to for two weeks about it being ready for delivery. Found out when I went to pick it up about the power struggle between sales and service. We really like the floor plan and spacious interior. I am 6'3-280# shower is too small for me. Was told on another forum that Cedar Creeks have a bigger shower. Went to the Cedar Creek dealer in Sioux Falls-Goos RV Sioux Falls SD. Dealer, not salesman, thought that buying a new Cedar Creek would solve my problem. After convincing him that I just wanted to pay them to replace my shower with a larger one, he told me that he had 3 new RV's going out today, and his shop guys were working till Midnight every night and that "No rv dealer in the United States work on campers they did not sell" Went from there to Forest River Wildcat dealer in Sioux Falls. Could not find a place to park because of huge inventory of entry-level campers.

Rant over
__________________

__________________
mbo is offline   Reply With Quote
Old 09-09-2011, 09:45 AM   #2
Junior Member
 
Join Date: Sep 2011
Posts: 5
Whatever happened to customer service. Seems like all RV dealers are just plain butt wipes.
__________________

__________________
TheLazyC is offline   Reply With Quote
Old 09-09-2011, 09:54 AM   #3
Senior Member
 
yvesm's Avatar
 
Join Date: Oct 2009
Location: Pembroke, NH
Posts: 558
RV dealers are your best friend until you buy something, after that you are on your own. (my experiences)
__________________
2013 Prime Time 230 FBS
Days camped in 2013: April to November
Days camped in 2014...about 40
Days camped in 2015...more than 2014!!
yvesm is offline   Reply With Quote
Old 09-09-2011, 10:02 AM   #4
Moderator Emeritus
 
Triguy's Avatar
 
Join Date: Aug 2010
Location: Southeast Wisconsin
Posts: 6,950
Your best options for installing a bigger shower in your current trailer are:

  • Do it yourself.
  • Find an independent service center.
  • Try Camping World, if one is close by.
  • Go back to your original dealer.

I hear your frustration but I don't think you should be surprised or angry that another dealer, who you did not buy from, is unwilling to do this for you. Its fairly common that dealers give preference to those who buy from them and nothing to be surprised about. That's the way the industry works.
__________________
Scott
DW, 3 Kids and our Goldens

2012 Shamrock 233S
2008 Toyota Sequoia 5.7L 4WD
Triguy is offline   Reply With Quote
Old 09-09-2011, 12:15 PM   #5
Senior Member
 
tncruiser's Avatar
 
Join Date: Aug 2010
Location: east tn.
Posts: 416
up to this point my dealer has been there when we needed him
boatnrv rockwood tn
2 new units in 2 years treated well by both sales and service
brianj
__________________
liven life in east TN and wherever my
2011georgetown280ve, and
2016 fordexplorer and hemi RAM
take us
tncruiser is offline   Reply With Quote
Old 10-11-2011, 02:57 PM   #6
Junior Member
 
Join Date: Oct 2011
Posts: 5
Gist RV was great until we needed immediate service on our Dometic refridgerator and then the run around started. I have a lot of other explatives to use but I will keep them to myself. We found an RV dealer that makes house calls and he is a Dometic certified repair person. Gist insisted that we bring the fifth wheel to them on several occassions, but we live full time in the trailer and that is just not feesible to drag it back and forth to the dealer for repair. WE live full time in it and they do not even have the proper facilities for us to spend any lenght of time there. Gist RV is in Inverness, Florida.
__________________
judiejo is offline   Reply With Quote
Old 10-11-2011, 04:54 PM   #7
Member
 
Join Date: Aug 2010
Posts: 57
Found out the hardway that my dealer was one of those that once the check cleared, they didn't want anything to do with you! Never satisfied me on any of my punch list. Even after 4 trips to dealer on my dime. I get into alot of homes in a years time. You can bet what i will be saying about them!
__________________
kappel15 is offline   Reply With Quote
Old 10-11-2011, 05:35 PM   #8
Junior Member
 
Join Date: Oct 2011
Posts: 5
Thanks. I hope you have conract with a lot of people. Also I put in a call to Forest River Warranty and still have not gotten a call back. IMAGINE THAT!!!!!!!!!!!!!!!!!
__________________
judiejo is offline   Reply With Quote
Old 10-11-2011, 07:15 PM   #9
Member
 
Join Date: Aug 2010
Posts: 57
that is odd as usually forest river has been very good to deal with. they helped me more than the dealer did.
__________________
kappel15 is offline   Reply With Quote
Old 10-11-2011, 07:25 PM   #10
Junior Member
 
Join Date: Oct 2011
Posts: 5
I'll post an outcome. Promiseme, their will be a successful outcome.
__________________

__________________
judiejo is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Virginia Campgrounds

Reviews provided by




ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 03:50 PM.