Originally Posted by emm-dee
Yes, in theory ISO looks pretty good. I worked with a company that was getting ISO certification and half way through the process they changed their mind. Everyone agreed it followed the concept of "it's not what you do, it's what you put in writing". The feeling was the process of documentation was so cumbersome it would take away efforts to continue producing a quality product.
But, ISO created a giant cash cow for the folks who started the concept. Probably European.
You are correct that in 2001 the focus was on documentation in QS9000. As I understand it the idea was that if you didn't have a written "Standard Practice" policy of what and how the job was to be done how could you expect to do a consistent job.
By 2005 with ISO8991, this had changed so there was much less focus on documentation and more on consistent results.
I do have to say that the documentation at Coachmen in 2007 & 2015 on electric wiring in the Freelander Class-C was not much better than something written on back of napkin. No wire color coding, only a few lines identified by gauge. The reality in both of my coaches was no where near what was shown on the drawing. Some wires were simply not shown on the drawing and others were shown on drawing but not in the coach. Plumbing drawing is worse. Some parts like water pump are installed before bathroom floor layed down leaving about 2" for your hand and screwdriver to get to hidden screws holding pump to sub floor. How about electrical tape used around pex water line at a fitting?
My list goes on and on. There were even instances where FR could have saved some $ by having low point drains a bit shorter and not end up draining on electric connections under the coach.
Good quality is a culture and has to be based on real commitment from top down.
I write a blog on RV tire application and safety. RVTireSafety.com
Also give seminars on tires at RV events across the US. 40 years experience as tire design & quality engineer for major tire mfg. Freelander 23QB on Chevy chassis is my RV