UPDATE to Two 2015 Cardinal 3825 FL 5th Wheels with leaking slides
Hi everyone! I promised an update to this matter as soon as I had one to post.
Firstly, let me say to all "Full-Timers" that unless you have read all of the fine print in your documentation, you probably weren't told by the dealer you purchased your unit from that living in your Forest River unit full-time voids out your manufacturer's warranty! However, no one can answer for me what constitutes "full-time." Don't let a dealer, only interested in selling you an RV, tell you, "Well, if we don't know you are living in your unit full-time, read between the lines!" Buyer beware!
To all Forest River RV owners who are having, or who have had customer service issues, construction issues, mechanical, systems, or other service issues, there is a place online for you to post your personal experience/issue; forest-river.pissedconsumer.com
I encourage you to read the myriad issues consumers are having with this company and share your personal issue. I was SHOCKED when I started doing research (Of course this came after my $80,000.00 purchase) into other owners who have had similar issues with my particular year/model Forest River RV, to find 570 serious complaints by customers of Forest River products, but more relevant to my particular issues, several other owners of the Cardinal 5th Wheel who are having or have had the exact same issue as I.
As reported on safetyresearch.net, "Forest River was fined $35,000,000.00 on July 9, 2015 for failing to launch timely recalls and for failing to fulfill a host of reporting obligations to NHTSA."
If this company is so arrogant as to not initiate safety recalls, how can we trust them to correct all of the product defects so many of us are experiencing?
Anyway, Forest River is supposed to pick up our unit today, Monday, October 19, 2015 and take it back to Indiana to the factory for repairs. They estimate that they will have our unit for 6 weeks.
The original Warranty Manager we were working with, (name withheld from public view for legal reasons), was terminated last week. We were told by another Warranty Manager now assigned to our issue (Also withholding name from public view for legal reasons), that our original contact was terminated because of statements and promises they made to us and other Forest River customers. That was disheartening, as my husband and I found our original contact to be genuine and forthright. The jury is still out on the integrity of the current warranty manager we are working with. Only time will tell on whether or not their word holds value.
I plan on holding Forest River's feet to the fire over the next 6 weeks, and I will provide updates as they are provided to me.
If you are interested in learning more, please feel free to private message me. However, I will not reveal company employee names as I believe this could lead to legal issues. (My public rant is now over)
At the very least, EVERYONE, please educate yourselves! There's a lot of information out there directly related to consumer ratings of/experience with Forest River. Unfortunately, for those of us who own one of their units, very little of the information it is good.