The pump does not need to be on when hooked up to city water.... you did connect to the city water intake? not the fresh water intake right?
The pump needs to be on when you have filled your fresh water tank and the pump will come on as needed only and shut itself off when not in need.
2013 Jayco Eagle HT 23.5
2010 Ram 1500 HEMI with integrated brake controller, tow mirrors and Michelins LTX/AT2 275/65R20 max load: 3750 lbs. @ 80 psi but we keep them 50-55 psi