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06-12-2017, 11:40 AM
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#1
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Senior Member
Join Date: Apr 2012
Posts: 100
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Frustration with 2017 Phoenix
My Phoenix 34RD has been in the shop several times with warranty issues and most have been taken care. There are two however that I'm not happy about.
First - I towed it for the first time in significant rain only to discover that there is a good amount of water in the floor when I arrive at my destination. It is on both sides of the opposing slides which cover the wheel wells. The dealer says that's normal!
Second - As I sit the dining table (rear dining) I can see a dime size hole of daylight on the opposite slide. Dealer also says there is nothing that can be done with it.
Each trip I take, I return with at least a half dozen problems, most small. Each time I hope that it's less, but I just took it in with 13 items on the list and a month away from warranty expiring.
Comments appreciated - Rick
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2016 Chevrolet 3500HD DRW
2018 Rockwood Signature Ultra Lite 8290BS
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06-12-2017, 01:08 PM
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#2
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Site Team
Join Date: Jan 2007
Location: Goodyear, Arizona
Posts: 33,845
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I would get Shasta involved.
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Dan-Retired California Firefighter/EMT
Shawn-Musician/Entrepreneur/Wine Expert
and Zoe the Wonder Dog(R.I.P.) 
2016 PrimeTime TracerAIR 255, pushing a 2014 Ford F150 SCREW XTR 4x4 3.5 Ecoboost w/Max Tow Package
4pt Equal-i-zer WDH and 1828lbs of payload capacity
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06-13-2017, 07:22 AM
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#3
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Senior Member
Join Date: Sep 2016
Location: Port Richey Florida
Posts: 640
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Sounds like a LAZY, STUPID DEALER.
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06-16-2017, 03:21 PM
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#4
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Junior Member
Join Date: Jan 2016
Posts: 14
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We have a 2016 Shasta Phoenix that needed every window resealed after we bought it. We videoed the rain streaming in during a storm and it was taken care of. No leaks since. We had a very long list for problems and the dealer had to get the warranty department at FR Shasta involved with many pictures and a lot of time. My DH ended up with the direct number to the Shasta warranty guy and finally feel like we have a solid rig.
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06-16-2017, 04:21 PM
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#5
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Senior Member
Join Date: Apr 2012
Posts: 100
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Yes, I have been in contact with Shasta and they assure me that water inside is not normal!
__________________
2016 Chevrolet 3500HD DRW
2018 Rockwood Signature Ultra Lite 8290BS
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08-09-2017, 11:52 PM
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#6
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Senior Member
Join Date: Sep 2014
Location: Manahawkin
Posts: 2,317
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Didn't they discontinue the Shasta Phoenix after 2017? I am trying to find an 18 but cant
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2016 F350 Supercew Short Box 6.7 PowerStroke Diesel
2013 Crusader 295RST Touring Edition
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08-10-2017, 05:20 AM
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#7
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Senior Member
Join Date: Apr 2012
Posts: 100
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A nationwide search on RV Trader reveals that there 23 2018 listed. Just hope they have improved their QC.
__________________
2016 Chevrolet 3500HD DRW
2018 Rockwood Signature Ultra Lite 8290BS
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08-10-2017, 12:59 PM
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#8
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Senior Member
Join Date: Sep 2014
Location: Manahawkin
Posts: 2,317
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Quote:
Originally Posted by bikeman911
A nationwide search on RV Trader reveals that there 23 2018 listed. Just hope they have improved their QC.
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I looked really quickly but didn't see any will look again not a fan of their new colors but they have some nice layouts just like the PrimeTime Crusader we have
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2016 F350 Supercew Short Box 6.7 PowerStroke Diesel
2013 Crusader 295RST Touring Edition
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08-29-2017, 11:24 PM
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#9
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Junior Member
Join Date: Jan 2016
Posts: 14
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It wouldn't surprise me if they discontinue it. We needed a trim piece and Shasta couldn't supply it.
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08-30-2017, 11:01 AM
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#10
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Senior Member
Join Date: Sep 2014
Location: Manahawkin
Posts: 2,317
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Quote:
Originally Posted by EC Cottage
It wouldn't surprise me if they discontinue it. We needed a trim piece and Shasta couldn't supply it.
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I don't even see 2018's shown on their site just 16's and 17's so I am guessing they are not selling well and may wind up being dropped? Don't really know but they have less and less of a market these days, I did love my 2012 Shasta Revere 27RLSS, great TT no problems with it
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2016 F350 Supercew Short Box 6.7 PowerStroke Diesel
2013 Crusader 295RST Touring Edition
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08-30-2017, 11:14 AM
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#11
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Senior Member
Join Date: Apr 2012
Posts: 100
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I can't understand how FR can execute this line so bad! On the way home from the last trip, I had someone track me stop me in a parking lot and start the conversation: "I have a Phoenix too - have you had any problems?" They then began to tell me their nightmare, which was as bad or worse than mine, only all different issues! I wrote a letter to Shasta, asking them to extend my warranty, with no reply. I think I'll kick it up to FR. Anyway, thanks for listening.
__________________
2016 Chevrolet 3500HD DRW
2018 Rockwood Signature Ultra Lite 8290BS
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08-30-2017, 11:34 AM
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#12
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Senior Member
Join Date: Jan 2016
Location: Benbrook, Tx
Posts: 508
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I'm still trying to get past the part where the dealer said water inside of the camper is normal.
__________________
Dwayne and Susan
Jiro and Phoebe-4 legged family members
Mike and Dana - Traveling buddies
2016 Ford F350 XLT 6.7 Powerstroke DRW 4X4
2016 Brookstone 395RL
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08-30-2017, 11:44 AM
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#13
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Site Team
Join Date: Jan 2007
Location: Goodyear, Arizona
Posts: 33,845
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Remember, Shasta is an independent division of Forest River.
Not like the FR in-house brands.
You may have to contact Shasta directly.
__________________
Dan-Retired California Firefighter/EMT
Shawn-Musician/Entrepreneur/Wine Expert
and Zoe the Wonder Dog(R.I.P.)
2016 PrimeTime TracerAIR 255, pushing a 2014 Ford F150 SCREW XTR 4x4 3.5 Ecoboost w/Max Tow Package
4pt Equal-i-zer WDH and 1828lbs of payload capacity
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