I'm actually very happy with the experience at the RV dealer ( RV Value Mart in Lititz, PA) today. I arrived at the dealer this morning with my checklist at hand and they made sure i had everything on it checked off. We test and re-inspected everything, starting from the roof, roof edges, window, door and slide seals, all exterior connection ports, jacks, tires(pressure and re-torqued the lug nuts), tanks, drain ports, under carriage....etc . When done with the outside, we hooked up the TT to power and water and proceeded to test and inspect the inside. I think it touched and operated everything twice...including testing the fire and propane sensors, water systems, heat, ac, fridge, microware (made popcorn), etc. They even went above and beyond my list, by showing me how to operate the fire extinguisher using a spare that was in the shop floor.
I did ask them to re-cock some areas i thought the manufacture didn't do a good job and they did it on the spot, no questions asked...that included the kitchen sink , around the bath tab and sink, around the windows(and not just half way), around the connection ports, etc.
Another bonus i got (or so i think) was the fact that they asked me to pick one item in the service store that i wanted at "their cost" so i picked the Equalizer 1200lbs TW WD hitch and they sold it for $475 Installed (They let me look it up on Amazon to confirm they weren't duping me).
Everything that I bought in the store they let me price check online as well as install it for free...this included a spare tire and rack, bike rack mount, bathroom vent, winterizing adaptor, mirror extensions and level indicators.
After letting me watch them install everything (including the WD hitch), they accompanied me as i took out the trailer to setup my brake controller and test the trailer brakes. The they let me unhook and hookup the trailer for practice and let me keep the wood for the jack.
Five hours later from when we started, i was ready to sign the paper work. They brought me to the office, handled all the paper work for me, re-verified everything including the VIN and serial numbers of the trailer and appliances....and lastly gave me a free coupon for a large pizza for me to grab on my way home.
Needless to say i was quite happy with everything....The travel trailer itself, the price, service at the dealer and certainly the free lunch/dinner . I had a smile the whole way home on my two hour drive.
I can only hope they treat all their customers the way they treated me, their level of service remains the same over time and the TT holds up for many years.