I'm not very smart, but. If I was the guy in charge of Forest River, and this is why I will never be in charge, I would be up someones ***** to contact anyone that had a complaint, and fix it. I would be like the NFL, I don't want to see our name "Forest River" connected in any way to bad press.
Some RV's you build are trouble free, the ones that ain't you fix or replace and make the people happy, forget the cost. If you have people working for you that can't cut it, here's the door. I like to work alone, if it don't get done it's my fault. If it does get done, it's still my fault.
For example, take the worst case here, I would replace the RV with new. Have the old one delivered to the place it was built. I would shut down production for four hours, with pay. I would tell all the employees to go look at what they built and make it loud and clear. If you keep this up, we will ALL be out of a job.
Forest River are you listening?
Mike & Lu Anne
& our Jack Russell 'Genny'
2011 Flagstaff 831FKBSS
2011 Chevy CC Duramax Z/71
OH plate GM DMAX