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Old 06-10-2014, 03:06 PM   #1
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About done with Forest River!

I have been to a dozen dealers. Been lied to, false promises and am at the end of my rope. I even drove to the factory last week and toured the plant, thank you Brett. Twice I have driven hours just to get to a dealership to have them tell me it was sold...really, because you took my deposit! They hand it back but it doesn't cover a day off work and four hours of gas each way. Then I am assured the toy hauler model is there...oh no they had the bike model, but they are willing to give it to me for the same price. Tom Raper RV had me waiting a month for an Aframe that was on order...just to find out that they NEVER ordered it?? Labadie will order one if you go ahead and pay for it (without seeing it?) and you can wait a couple of months. Today I got a quote from RV DIRECT on the exact model I want. An A frame toy hauler. I can pick it up in Albany NY. I called my boss and took tomorrow off, I got the oil changed for my 11 hour each way trip...then RV DIRECT informed me that they don't have it but could order one?? WTH? when I told them how upset I was they were not a bit sympathetic, they said that there was some confusion. Nope, I was getting screwed.

So because of all the dishonest dealers that can't take the time to tell the truth, show trailers on their website that were sold months ago, tell you to hang on because they are on order and they are not, and my favorite...the bait and switch. I am no longer in love with the Rockwood aframe. Dishonest dealers can ruin a good thing, and they did. I am going to spend the rest of my day checking out Aliners, they are lighter. I will check out Chalets with their opening assist. Rockwoods are not the only A frame out there and my money is good anywhere. I just wish the president of the Forest River company could read how much I loved his product and how much I don't anymore. I just wanted a camper.

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Old 06-10-2014, 03:34 PM   #2
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I will say that what I am about to say is a general statement. Owners of companies want their customers to be sheep. They like sheep. You my fine sir are not a sheep.

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Old 06-10-2014, 03:35 PM   #3
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The worst thing about buying a unit is buying it. My experience with dealers is not good either. It's worth the pain after you get, but I completely understand where you're coming from re dealers. The jokes they tell about used car salesmen apply in spades to them. BUT . . . it's not Forest River dealers - all dealers are pretty much the same. Don't give up.
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Old 06-10-2014, 03:48 PM   #4
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You will be told that 'all' RV companies and sDealers are like this (but some will bend over backwards to help you ((not))) Sign of the times. If I knew about all of the issues of my piddley poorly built unit at the time I bought it a year ago, I would have stayed with my 1995 unit from another manufacturer. Too many corners have been cut since the depression years between 2001 to now. They will only get worse, as the profit margins only get smaller and the inventories have to be kept to a bare minimum. There is a unit out there for you. Wait for it and it will fall in your lap. Go over it with a fine tooth comb three or four times and buy a two year warranty. Plus, I hope that you are a good fix it and repair person, if not, you will become one. If you like the floor plans of the Forest Rivers, there is a unit for you. But know that the 'cost' of a FR or any other manufacture will always be higher than the purchase price.

Good hunting.
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Old 06-10-2014, 03:58 PM   #5
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Wow I sure feel sorry for all the s$*^t you have been put through and I now feel lucky that the dealer I have ( Can-Am RV London Ontario) is nothing like what you describe there is nothing better than a dealer with a conscious.
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Old 06-10-2014, 03:58 PM   #6
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I sent you a PM with some suggestions.
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Old 06-10-2014, 04:00 PM   #7
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Sounds like a great plan to move to another manufacturer. Find a manufacturer and dealer that treats you the way you want to be treated. Don't be in a hurry and buy what you like.

Post some pictures here when you get your non-FR trailer. Good luck!!!
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Old 06-10-2014, 04:04 PM   #8
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Boss Mare,

It is ALL about the dealer and good ones are few and VERY far between I fear to say

Sounds like you are in New York a long way from a dealer I can wholeheartedly recommend (in AL )

Maybe someone can chime in with a recommended RV dealer. Also, you can check out this thread in the fourms:
Dealer Reviews - Forest River Forums

Best of luck.!
Bob & Anne-Marie [BamaBob & 6 Actual]
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Old 06-10-2014, 04:11 PM   #9
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Yep, it's very difficult to find a Dealer that will truly treat you like a family member!
As others stated, keep hunting and when you do find that straight laced Dealer...make sure to keep them close to you...invite them over for the game and attend their family get togethers...LOL...but seriously, you got to feel good when spending your money on a luxury item...take your time and enjoy the experience
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Old 06-10-2014, 04:14 PM   #10
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Originally Posted by my_crib_too View Post
Sounds like a great plan to move to another manufacturer. Find a manufacturer and dealer that treats you the way you want to be treated. Don't be in a hurry and buy what you like.

Post some pictures here when you get your non-FR trailer. Good luck!!!

None of these issues are really FR issues. Seems to me you've found a good manufacture, so it's about finding a good dealer. FR, nor any other manufacturer, controls how you're treated by a dealers customer service.
I can sympathize with your frustration... But it should be directed at those who are actually creating it.

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