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Old 06-07-2015, 07:40 PM   #11
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Join Date: Sep 2013
Posts: 3
This is how this ended. We stayed in contact with the dealer for five months. During this time they admitted this was a defect in the roof and should be repaired under warranty, and I have that in writing. However, for five months we received conflicting information from the dealer. Example, bring it in anytime at your convenience. Yet the next email would stat they did not have the parts to make the repair. We specifically bought this trailer as we could get it in our garage. We intended to keep it for a long time and felt garage storage would keep in nicer and in good condition so we did not want it sitting outside on the dealers lot while time kept passing waiting for the repair. After 5 months the dealer offered to take a roof panel off an existing trailer in his stock and replace our defective panel or give us a refund. We went with the refund as we had lost confidence in the dealer after 5 months of frustration. The next spring we bought an Aliner. I did not like the Aliner as well as my Flagstaff T12RB. I felt the Aliner was less value for the money and it was not made as well as the Flagstaff. So after a year with the Aliner I decided to return to the same dealer and buy the new T21QBHW. I contacted the dealer and talked to the same sales person that we had the previous year. He was going to call me back and let me know if they could take the Aliner in trade. He did call me back and much to my surprise told me that they would no longer do business with me because of the way we acted. I just went back and read all the emails. I acted firmly but professionally and increased my insistence on a resolution as time went by, but I never was rude or unprofessional and I am not going to be either now as I am not naming the dealer. I am glad to be back in the Forest River family but was greatly inconvenienced by having to go to a dealer about 60 miles farther away. Maybe I am better off not using this dealer. Anyway, I am happy to be back in a Flagstaff.

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Old 06-07-2015, 08:34 PM   #12
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Join Date: Mar 2015
Posts: 18
I hope there is some way you can let the people in your area know to drive the 60 miles.

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Old 06-08-2015, 02:27 PM   #13
Senior Member
Join Date: Mar 2011
Location: Ottawa Ontario Canada
Posts: 930
is that crack on the front or the back of the unit ...
the crack is not cosmetic .. no cracks are .... this stuff is filon ...which is a less than 3 millimeters thick, is glued to a 1 inch of Styrofoam, then from the inside the tin interior roofing is again attached.
this has to be fixed ... and would follow other posters who suggest you contact forest river directly ... oh .. and if you havent done so .. send in your warranty card .. jj
2008 Nissan Frontier 4x4
2011 Rockwood A122
D-mo is offline   Reply With Quote
Old 06-08-2015, 06:20 PM   #14
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Join Date: Mar 2013
Location: Houston, TX
Posts: 1,747
Your review seems fair. I think it is reasonable to post the name of the dealer that gave you trouble, if you prefer. After all we often name dealers with whom we have good experiences.


2012 Rockwood A122S
2008 Toyota Tundra Double Cab 4X4

Former owner of a 2002 Coleman Niagara GTE
Pooneil is offline   Reply With Quote

roo, roof

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