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Old 09-11-2013, 10:46 PM   #1
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Cracked roof

HI All,
I need some help and direction. I purchased a 2014 Flagstaff T12RB last week. I pulled it home and put it in the garage where it has been since the purchase. While getting ready to go on our first camping trip with it this weekend I noticed a spider crack on the roof. I did not notice this on the walk through when we purchased it as we concentrated on the interior and exterior hook ups. We never thought of looking at the roof and it started raining when we were completing the walk through so the dealer quickly folded the top down and we went inside to do the paperwork. I noticed the crack a few days ago. I contacted the dealer expecting to hear that it would be no problem to repair it under warranty. Instead he said it was not like that when I left the lot. He asked if I hit anything. He asked if a stone could have hit it. He wrote to me in email stating the following “The factory warranty covers damage the factory itself may have done during production that was not detected during their quality control process”,
It obviously left his lot with this damage and I failed to detect it, or during the 25 miles I towed it home it somehow cracked. Can someone direct me to the Flagstaff warranty page online. Is there any advice anyone can give me? Has this happened to anyone else? Can I contact the factory directly? Any advice would be appreciated.
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Old 09-11-2013, 11:54 PM   #2
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Not sure of the number or website for flagstaff but it sounds like if you contact them they can take care of the issue for you. Sounds like the people at the dealer are real winners. I would hope flagstaff would be a little more lenient.
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Old 09-12-2013, 12:05 AM   #3
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Welcome to the site.

Sorry for your problem.

The good news is I think that is only cosmetic. The bad news it is like haveing a new car keyed.

I guess my next step would be ask the dealer for a name and phone number at the plant, or you could get a decal and paste it over the damaged area and go have fun.
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Old 09-12-2013, 06:40 AM   #4
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You can call Forest River directly. If you haven't mailed in your extended warranty agreement, now is the time to do it. If the dealer didn't provide the form, call FR and ask them.

The pop up group is 574-642-2640
The warranty department is 574-389-4600
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Old 09-12-2013, 07:28 AM   #5
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That BS on your dealers part! Have them put that in writing. First I would ask for the store gm and see if you get anywhere with him.
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Old 09-12-2013, 08:01 AM   #6
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I concur its bs on the dealers part.
It shouldn't matter if it happened at the factory, the dealership or on the way home......
Its under warranty!
In the meantime I'd be rethinking your dealer choice.


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Old 09-12-2013, 08:35 PM   #7
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What is on the inside directly beneath that crack?
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Old 09-13-2013, 10:05 AM   #8
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You have a second one at the bottom of the picture as well. Almost like a bad panel or something. Chances of having two rocks hit would be really rare.

Considering I have towed my 2014 A122S on some bad muddy/gravel roads and usually the roof is clean I would doubt it was a rock.
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Old 09-13-2013, 04:15 PM   #9
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Are you supposed to be able to walk on the roof? It almost looks like someone may have done it that way or dropped something heavy on it.
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Old 09-13-2013, 10:26 PM   #10
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Thanks for the replies. Nothing shows on the inside, it is just on the surface. The dealer is sending the pictures to the factory and will let me know what they say. The sad part is I really take care of my things. I specifically got a fold down trailer so I could keep it in my garage out of the sun, rain and snow. But when it has a defect like this you cannot keep it in optimal condition. I will wait to say what they say but if the dealer tells me Forest River will not honor the warranty on this I will go to Forest River myself.

Thanks all
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