Great service, nice folks...
Had an issue as well. My fan quit running so being the handyman I am, I pulled the entire unit and benchtested the motor, which was kaput. Keep in mind that this is a new (less than one year old unit). The motor is sealed with no access (case welded together) so I called them and was sent a new one, arrived in less than a week with a RA number. I returned the defective one and they reimbursed me for the ship cost of the defective unit.
I'll give them 4 stars. It should not have been defective in the first place but they did step up with a replacement. The warranty is 2 years from the date of purchase (of the RV) btw.
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