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Old 05-18-2013, 07:57 AM   #1
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Heading to the dealer...

We are taking Carl to the dealer to get the fridge and furnace fixed. While we're there we'll check out the new High Wall model too...ya never know, right???

Anyways...Does anyone have anything specific you want us to check out regarding the High Wall model while we're there?
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2012 Ford Raptor
Camping born-on date: 21 July 2012
Nights camped: 2014-3 (so far!!); 2013-16; 2012-2 nights
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Old 05-19-2013, 12:29 PM   #2
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How did it go at the dealer? Is Carl ok? Crossing my fingers it was something simple. My friend has a 2013 Rockwood TH & had to replace her water pump (because it kept cycling) and her microwave (because the door wouldnt fully close).
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Old 05-19-2013, 08:46 PM   #3
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They have Carl for the week. No diagnosis just yet, but I am channeling positive thoughts that it'll be something simple!!!!

We did check out the new high wall a-frame. The lower wall has an additional 4 inches in height, but still doesn't provide enough space for the interior shower. I'm 5'2" and still too tall to stand in the shower. I'm sure I could learn to shower sitting on the commode.

I did like the larger frig with freezer and the additional interior drawer storage. The second kitchen sink was also a nice addition.

It still doesn't have a screen door, but maybe it will appear on a different floor plan - if different floor plans are offered.

I'll post more when we get info on Carl's diagnosis!!
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...and...we're camping!!
Glenn & Debbie
2013 Rockwood A127TH (aka Carl)
2012 Ford Raptor
Camping born-on date: 21 July 2012
Nights camped: 2014-3 (so far!!); 2013-16; 2012-2 nights
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Old 05-24-2013, 02:53 PM   #4
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Any word on Carl's condition?
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1967 Newell Motorcoach
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Old 05-24-2013, 03:32 PM   #5
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Nothing yet!!! :-(
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...and...we're camping!!
Glenn & Debbie
2013 Rockwood A127TH (aka Carl)
2012 Ford Raptor
Camping born-on date: 21 July 2012
Nights camped: 2014-3 (so far!!); 2013-16; 2012-2 nights
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Old 05-26-2013, 10:11 AM   #6
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Got a call from the dealer yesterday - they have to run more tests on the frig and furnace. Hmmm, my gut says they haven't even started. But it's only been a week, and our next trip isn't until June so I'm ok....... for now.
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...and...we're camping!!
Glenn & Debbie
2013 Rockwood A127TH (aka Carl)
2012 Ford Raptor
Camping born-on date: 21 July 2012
Nights camped: 2014-3 (so far!!); 2013-16; 2012-2 nights
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Old 05-26-2013, 10:42 AM   #7
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Yep, they haven't even started. No one is going to pay them to do more than a couple of hours of diagnosis. And not many techs would start a job like that and not just finish it.

These dealers who think its ok to keep your RV more than 2-3 days are so destroying their industry. We, as owners, should stop putting up with it. Call around and find a shop that will do it right. It's sad that so many people love the "free market" competitive system but we never actually make it function.
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Old 05-27-2013, 05:05 PM   #8
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Agree with Barry ... service during warrenty work is brutal.
Just with the dealer that i have DEALT with ... they wouldnt take my trailer in for warrenty work because they had emptied out the entire stock yard to turn it into a parkinglot for their parents anniversary ...
yea .. i know ..some will say ... oh thats so nice its a family business ... but hey ... get with it .. its a business ... so ensure your clients are happy .. not just realatives with their parking issues ..
Travelmore Trailers (Ottawa Ontario) ..

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Old 05-31-2013, 12:43 PM   #9
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Hoping Carl is on the mend soon! Look forward to update on his status!
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Old 05-31-2013, 08:33 PM   #10
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Got a call from the dealer today...the furnace's thermal switch wasn't resetting after being turned off - easy fix. The frig "is really sick". The heating coil and the cooling coil were both bad and need to be replaced. We should get him back next weekend. Yay!!!!!!
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Glenn & Debbie
2013 Rockwood A127TH (aka Carl)
2012 Ford Raptor
Camping born-on date: 21 July 2012
Nights camped: 2014-3 (so far!!); 2013-16; 2012-2 nights
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