Originally Posted by KDHfan
I'd be skeptical of a dealer that said "probably get a few"... It should take him a matter of a couple minutes to see exactly what they have on order.
I experienced that same load of $#@^% from Parris RV in Salt Lake City. We saw a model we liked on their lot, but after doing our due diligence in research, we went back to find that it had sold. We were told that an upcoming shipment would have another on it, and that the shipment should be in within a few days. After three weeks of this, we pressed them to take a cash deposit so that we would have more leverage when calling in. It still took a few more weeks.
Each time we called we were told the same thing; it didn't come in on today's shipment, but should be here anytime.... it's on a truck... it's this, it's that.
For ten years I was a buyer for a chain of hundreds of stores. I purchased product to drive 50 million in annual sales within my product specialty. If I was asked when a $20 item would arrive, I could come up with an accurate answer within an hour, sometimes within a minute. The only reason a dealership would have difficulty telling when an item is scheduled to arrive is if they are unwilling to pick up the phone a couple of times. Every purchase has a purchase order. Every purchase order can be tracked. Once an item ships, there's a shipping manifest, and the shipper has an ETA. Once product is on the road, ETA's can shift by a few days due to weather or routing needs, but not by weeks. And if it's a matter of vendor back-order, manufacturers always know when their next production run will be. Back-orders still have time-frames.
One lesson we learned as buyers was to never trust what vendors (manufacturers) tell us, only trust what they can show us. So if the status is "back ordered two months", we would request a copy of the manufacturer's internal production schedule showing that product. If the answer was "It's on a truck", we would request the shipping manifest showing the item, and showing the trailer number so that we could contact the trucking company and ask them. We had to do this, because it is terrible customer service to advertise a product that doesn't show up in time for the ad. And it's terrible business to let a new product arrive and sit around for weeks before advertising it. Timing was everything, and there was always a way to find out.
So you'll have to excuse my frustration when a dealer tells me it's on a truck and will arrive in a few days, and that turns into well over a month in reality. It means the dealer never bothered to actually check.