Hi Edgar. I'm sorry your new camper has a problem. There are a couple of points I can give from the experience of many of us on the forum that may help you decide how serious the problem is:
1. There is a small amount of upper door misalignment that is common on these units. By that I mean that the upper door doesn't close as flush to the sidewall as the lower part does. Many of us have noticed and commented on that and it was one of the first things that startled me after the golden aura (that I kept seeing every time I looked at my new camper) faded <grin>. I can only guess that it's a result of some design factor. I'd estimate that at the very top of the door my aluminum door molding stands a quarter to three-eighths of an inch out from the mating sidewall frame. That's part of the reason for the little plastic turnbuckle on the inner side of the upper door--to pull the door in tight when you're buttoning up for the night. Even if I leave the turnbuckle unfastened, though, I've found that the upper door's weatherstripping keeps rain out just fine. If your upper door is farther out of alignment than this, it does seem like it's a repair issue.
2. The second thing is the turnbuckle itself. More than once I've been startled to see a huge upper door misalignment only to find that the turnbuckle had become turned while the door was opened. That made the door hard to shut and pushed the upper part out a lot. I only mention this as an example of what can happen, not to diminish the situation you're seeing.
One thing I might suggest if your hinge(s) are way out of true is to see if there's a friendly local body shop that would bend them back for a few bucks. They have specialized tools that perhaps even the dealer wouldn't have. Might be worth a try. If it worked it could save you the trouble of filing a warranty claim.
Maybe someone else on this forum will make a better suggestion. Lots of good people here.
Last point is that one of the door problems on one of the other brands of A-frame campers (i.e. not a Forest River brand) is that the upper door falls through its frame while the camper is folded and on the road. At least we don't have those problems!
It's never too late to have a happy childhood!
Lee, WU0V, and Courtenay, N0ZDT
2011 Rockwood A128
2000 Silverado 1500 pickup
60W solar system
2000W inverter generator