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Old 10-12-2015, 11:22 AM   #1
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Tired of Discount Tires

A rant!

Driving to camp on the Saturday before last I was about to leave from the gas station and while doing the safety walkaround I noticed a bubble on a tire sidewall. Grrr, as I didn't allow the time needed time to change a tire in my planning. But change I did and a text message made sure others new I was on the way.

So Monday of last week, I take the tire and wheel to Discount Tire, where I am assured the exact match tire will be ready the next day. Tuesday afternoon, no call has come in so I call them only to be put on an indefinite hold that lasts beyond the time I have to get by the shop and still attend to my other duties that evening.

Wednesday, I go by and they have put a bias ply load range C tire on the wheel. The definition of unsafe at any speed for a FR A Frame. So I refused the tire and DT assures me it was a shipping error from the supplier. Which if true means nobody checks to see that the tires ordered are the tires delivered. A very bad business practice that they have inadvertently confessed to. I think the guy was simply lying to cover a mistake in ordering the tire. Which may or may not be better.

So I am in Dallas for a long weekend. Go Stars! Texas/OU, meh!

No call over the weekend from DT. I call this morning, Monday, and the tire is "ready." I ask the guy to read the code and load range to me and it is of course the same as the tire I refused. I explain my dissatisfaction with DT to the poor new guy, using rather simple words. I tried to do this with my ire pointed at the company, not him.

But DT twice attempting to deliver an unsafe tire to a customer is just incompetence. If I hadn't known more than DT about this it would have meant blowout on the road. He deflects my request to return the old tire and wheel with by volunteering that the performance was unacceptable and a promise that DT will make it right today. He seemed sincere in his desire to help.

As today's part of the saga unfolded, he called to ask me, "what was that tire size again?" I refer him to the tire that was taken off, as I do not give specs to vendors from memory, and am told that it is probably gone. There goes fixing it today.

Anyway, a critical review on yelp and google is forthcoming, for what that may be worth beyond making me feel better for having another place to vent besides here. The only question is how low a rating, depending on how this ends.

Thanks to other here, I knew to look on ETrailer and am ready to order this afternoon once I double check the size. My local trailer shop can install it. Click and ship seems likely to beat brick and mortar again.
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Old 10-12-2015, 11:28 AM   #2
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Originally Posted by Pooneil View Post
Wednesday, I go by and they have put a bias ply load range C tire on the wheel. The definition of unsafe at any speed for a FR A Frame.



But DT twice attempting to deliver an unsafe tire to a customer is just incompetence. If I hadn't know more than DT about this it would have meant blowout on the road.
Howdy Pooneil, I'm not really understanding these comments here. Are you trying to say a bias tire cannot be used on your trailer....or a Load Range C tire maybe?
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Old 10-12-2015, 01:15 PM   #3
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Howdy Pooneil, I'm not really understanding these comments here. Are you trying to say a bias tire cannot be used on your trailer....or a Load Range C tire maybe?
I suppose bias plys could be used if one were to replace all three tires at once and if one were willing to add a lot of bounce that degraded the camper ride. But putting a bias one side with a radial on the other would be trouble. Load range C is not sufficient for the GVWR of the camper.

To finish the rant. DT has now said they cannot get tires I need. So it's off to etrailer who has a link to order them.
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Old 10-12-2015, 03:03 PM   #4
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I knew DT did not list any 13 load range "D" on their web site, but with tire in hand you would think they would get the right tire. So what are they going to give you for the old tire? That they do not have any more.
If it helps the tires size on my A-frame is ST175/80R13 LR D.
I need to replace 2 on my trailer ( wore them out) so I guess I will just order from etrailer. And get them mounted.
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Old 10-12-2015, 03:33 PM   #5
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I knew DT did not list any 13 load range "D" on their web site.
When doing a google search for ST175/80R13 LR D, they show up in the paid ads, so they clearly want to address the market. I prefer dealing with local stores when I can so I gave them a try.

After reading others stories here, I was expecting a "Sorry, cant' help you" when I walked in. It turns out they can't help after all.

I haven't thought about what they might give me for the damaged tire if they did toss it. It is useless to me and they might as well dispose of it properly instead of me having to toss it in the trash. It's a shame because the tread was great.

My bad reviews are done so its time to move on, buy the right tire and get back to camping.
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Old 10-12-2015, 09:30 PM   #6
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I bought all of my trailer tires from DT. I gave them the spec and they had them in stock and they mounted and balanced them. The local store treats me very well, but they do get knucklehead kids in there who mess things up. One put one tire on backwards. I made him do it over and his supervisor gave him a good butt chewing. It wouldn't have mattered anyway, but, I'm a bit anal about those things.
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Old 10-12-2015, 09:49 PM   #7
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One put one tire on backwards. I made him do it over and his supervisor gave him a good butt chewing. It wouldn't have mattered anyway, but, I'm a bit anal about those things.
Are you saying he mounted a trailer tire backwards on the wheel? or something else?
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Old 10-12-2015, 10:00 PM   #8
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Wasn/t there a tread a while back about tires with a 'v' design tread?
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Old 10-13-2015, 12:32 PM   #9
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Are you saying he mounted a trailer tire backwards on the wheel? or something else?
The tire was mounted on the rim backwards (lettering toward the trailer rather than toward the outside). I remember truck tires that had white lettering on one side and black lettering on the other. The tire guy would always ask if you wanted black out or white out. So, it doesn't really matter how it is mounted on the rim, it still does the job.
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Old 10-13-2015, 01:01 PM   #10
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So, it doesn't really matter how it is mounted on the rim, it still does the job.
The date code is required by law to be mounted to the outside so it is visible.

Unless there is a date code on both sides, the shop can't legally mount it "backwards".

Since we're on the subject of sidewall markings, a quiz:

What do the colored circles on the sidewalls mean?

Does your tire shop pay any attention to them?

Pop
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