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Old 07-28-2015, 06:56 AM   #1
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Entry Step Recall

Is anyone else having problems getting the kit to perform the repair on these WOBBLY entry steps. My 38RL has been at the dealer for 6 weeks now and they still cannot get the kit to perform the recall on the entry steps. I emailed Matt Swihart last night and I will see if Forest River Customer Service responds about this. They said that they have to do the recall repairs first, then if the customer is not happy, they can claim to replace the step pack. I need to pickup my camper Saturday for an upcoming trip, and I am tired of waiting for the step repairs. My steps move around enough that my Golden Retriever gets nervous walking on them, I do too!

I can see why Forest River was fined for failing to perform recalls by the NHTSA.
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Old 07-28-2015, 07:28 AM   #2
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This is the first I've heard of a recall. Did you get a notice in the mail?
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Old 07-28-2015, 08:46 AM   #3
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I know of no recall for my 2014 3650RE! My steps are so difficult to open and they don't wobble even a little bit. Actually I am trying to figure out how to get them to open easier.
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Old 07-28-2015, 09:16 AM   #4
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Dealer told me about it when I comlained about the steps on my new unit. They will probably be tough to open if they ever get repaired.
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Old 07-28-2015, 09:32 AM   #5
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Here's a link to the recall info.
2015 FOREST RIVER CEDAR CREEK RECALL FOR EQUIPMENT, RECREATIONAL VEHICLE PROBLEM #15V273000

affects "2013-2015 Dynamax, 2014 Cardinal trailers, and 2015 Cedar Creek, Sierra and Sandpiper trailers."
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Old 07-28-2015, 09:41 AM   #6
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Is there a way to verify if my unit has been repaired. The steps are very difficult to open so I would assume they have been fixed. They have been this way since I purchased the unit 3 months ago.
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Old 07-28-2015, 10:08 PM   #7
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Use white lithium grease and the steps will go up and down easily. We have had no problems with wobbling or rivet trouble.
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Old 08-01-2015, 07:47 PM   #8
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When they do the recall, they remove a lot of rivets and replace them with bolts. So it is easy to tell if it has been done.
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Old 08-21-2015, 09:53 PM   #9
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Inspected repairs on 8/1/15 and picked up unit for a vacation trip. I advised service writer that steps still move too much. Bottom step pops when you put weight on it. I have emailed Matt Swihart, and got no response. I posted a complaint on SaferCar.gov for the step problem, and the rv.net response from camping world to help me with Forest River to replace this step pack. Service writer said that we had to do the recall first, did that, but did not fix the steps. I emailed Forest River about the steps on 8/1 but got no response from them. I am in a holding pattern and even considering buying a set of steps from another supplier!
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Old 08-22-2015, 04:13 PM   #10
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My bottom step rivet popped a few months after taking possession of the Trilogy. Had the same issue on my 2008 Cedar Creek. I just purchased a short screw, washer and lock nut. Installed on both sides of the bottom step and no more issues. Easier to fix than leaving camper for who knows how long to get fixed.

All stairs were VERY tight and hard to deploy. Finally got fed up with it and grabbed my biggest slotted screwdriver and used it as pry bar at each joint. Bent this way and that way and finally got the ability to raise/lower using one hand. My back was very thankful! Squirted in some lithium grease and no more troubles.

John
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