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Old 03-07-2014, 07:48 PM   #1
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Factory documentation or we don't know how to write so this is what you get.

I really like my 3650RE. However, with a sticker price of $110K you don't suppose that Dynamax could have spent a few minutes proof reading their documentation. I kind of compare my Trilogy with a BMW. Better quality, better engineering, classier coach for sure. So far, the quality of my coach seems to be superior. The book could have been cut to just a few short pages and accomplished the same thing. For example, under the sub heading electrical system: yep, you've got one. Sub heading water heater: yep, you've got one. Sanitizing your water tank: mix ? Chorine with water and let stand for three hours. What exactly does ? Mean?

I have some sympathy for the employees who were responsible for the documentation. I worked for a company who was more focused on making the sale than customer satisfaction. It really makes the whole team look kind of silly.

To Forest River/Dynamax: I will be happy to assemble a team and fix this problem. Email me for a quote.
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Old 03-07-2014, 09:18 PM   #2
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My Gulf Stream manual is grammatically well written but virtually useless.
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Old 03-07-2014, 10:18 PM   #3
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I think of mine more of a kind of sort of guide than a manual. I've learned more on this and other forums than any 'manual' I've had for my last 4 campers.
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Old 03-08-2014, 10:10 AM   #4
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I had to laugh at the generic Blue Ridge manual. It had more lawyerly CYA than useful information. For sanitizing, it never said HOW to get the chlorine in the tank with no gravity fill, nor did it say how to figure out how much to add. It appeared to be written in order to say they had one that they could not be sued over.
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Old 03-08-2014, 12:08 PM   #5
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My Flagstaff, Columbus and Trilogy manuals...all useless.

The Forum, Google and possbily a good dealer are your true resources.
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Old 03-09-2014, 08:41 AM   #6
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At my work, (automated packaging equipment the owner's manuals are written generically and not very much information on purpose. Too much correct and detailed step by step information allows the owner to do it all themselves. We don't want that! You have to provide good accurate info. Just not very much of it.

Making a very detailed owner's manual takes too much time and cuts into profitability. It also allows owners to do all the work themselves which would then cut into dealers service department profits. It's all about the money. Theirs, not yours.
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Old 03-09-2014, 08:56 AM   #7
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Quote:
Originally Posted by SammySabre View Post
... It's all about the money. Theirs, not yours.
It always is.

I would consider paying for more detailed information, but the number of people who would does not make providing it financially sound.
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Old 03-09-2014, 09:21 AM   #8
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Factory documentation or we don't know how to write so this is what you get.

Just a thought. One of my hobbies is photography and even the higher end cameras from Nikon, Canon, Sony, Pentax have atrocious manuals. Its common for one or two really good photographers to publish books when a model is introduced. Some are self-published through Amazon. These are excellent resources and started because a photographer wanted to do it for themselves and decided to share their resource to others at a reasonable cost.

I always thought this would be an interesting project to do just for the fun of it with my own trailers and would act as a reference for me. All the better if I could recoup some of my costs to do it.

These are a lot of work upfront as they essentially include all of the detail you would need but, once done for the model, than future iterations are updated and they can sell more. There are obstacles. First, it is a labor of love for someone - They should do it because they are interested in doing it for themselves anyway - profit should be a secondary goal. The second problem is that it requires a certain level of technical expertise, but that is not insurmountable - There are some on this forum who have the expertise. The third issue is that, eventually, the newer model would be so different that the writer would need to either buy a new RV or have unlimited access through the manufacturer or a dealer.

Like I said, just a thought for an enterprising RVer.
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Old 03-10-2014, 07:26 AM   #9
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Check out this project Scott.............
Goldwing motorcycles are very technical and complicated to work on. The owners manual is pretty good but as usual, certainly not a service manual. The Honda service manual is paper or plastic (cd disk) and is actually pretty good with indexed table of contents to hit link to various sections within the pdf files on the disk. But it is still VERY complicated motorcycle to work on as so much of it is a puzzle how to take all that plastic body panels off to get at the guts. Once inside, the hoses and wiring is packed in very tight.

So a guy came up with the idea of making a pictorial service manual. He went one step better and made a series of DVD movie disks showing exactly how to service a Goldwing. I've seen these are they are worth their weight in gold. Work on your Wing a couple times and your DVD set is paid for.

AngelRideVideos - GL1800 Gold Wing Maintenance Videos
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Old 03-10-2014, 10:14 AM   #10
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Exactly Sam! Nice work by Angel Ride

Very entrepreneurial of him.
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