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Old 11-24-2014, 08:32 AM   #11
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What happened to craftsman?
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Old 11-24-2014, 09:05 AM   #12
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Speaking to my FR purchase (Solera) and the comparable winnie unit, FR's design was superior at a price point that was 20 grand cheaper. Yes the design is subjective, but 20 grand! Just don't see it.

Not knowing the complete story on winnie and FR, (i.e. acquisitions, consolidations) in the last industry downturn, It's difficult to judge, but a step in a direction by FR to start documenting build procedures, electrical wiring, plumbing layout, etc., and rolling that into a comprehensive manual, by make and model, sounds like a good idea for a portion of us buyers who are DIY'ers, and just a good overall general feel good customer selling point.
That, I believe will enhance sales, which is what all RV companies strive to accomplish.

May I suggest that FR contact their local University system, drill into where "technical writing" is part of a curriculum, and offer a work study w/stipend type internship, and develope a continuing relationship with those schools, to create a system that will be helpful to all parties. Heck even get their "graphic arts" department to design the layout.

We, as owners can complain, I say their are good people at FR, like Brian in the class C division, who steps up on his own, and offers solutions to forum posters. So, take a direction, act on it and make this better for all concerned.

Sounds like a good start, with effort from the current folks in the documentation function, and minimal expense on FR's side, and you help the bond between industry and academia. What do you guys think?
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Old 11-24-2014, 09:17 AM   #13
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Our previous TT came with a binder that contained the manuals and warranty information for EVERYTHING in or on the unit. There was a printed inventory sheet that listed make, model serial number of everything installed in the TT. There was even a small pouch with spare washers for the faucets. My FR came with a zip-loc bag with less than half of the documentation and no warranty information for the installed components. A request to the dealer got me a few more soft copy manuals and a hand scribbled inventory list, most of which was unreadable.
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Old 11-24-2014, 09:51 AM   #14
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...May I suggest that FR contact their local University system, drill into where "technical writing" is part of a curriculum...
Great idea! Too many firms leave manual writing to their engineering departments, resulting in information useful only to (surprise!) other engineers. Technical writers are experts at organizing data and explaining it in a useful manner to actual users.
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Old 11-24-2014, 05:38 PM   #15
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What happened to craftsman?
Have you tried to get them to stand behind their "Life time" warranty? It's like pulling teeth. Now you can also buy craftsman tool at K-Mart. They are made so much cheaper than their older tools.
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Old 11-24-2014, 06:15 PM   #16
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Have you tried to get them to stand behind their "Life time" warranty? It's like pulling teeth. Now you can also buy craftsman tool at K-Mart. They are made so much cheaper than their older tools.

I hope FR does like Crafstman I have no problen getting crafstman replaced just go to local ACE hardware that sells them and get replaced with no problem. I guess it has lots to do with local dealers taking care if customers think I have a good dealer for my Rockwood but so for not had any real problems to test them out. Hope it continues that way.
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Old 11-24-2014, 07:14 PM   #17
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You can't get a Winnebago product at the same price point as FR. You're comparing a Lexus to a Chevy and complaining about the Chevy, IMHO.

If you can afford it, you buy a Winnebago. If you can't, or don't want to pay that much, you buy the FR.
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Old 11-24-2014, 07:48 PM   #18
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You can't get a Winnebago product at the same price point as FR. You're comparing a Lexus to a Chevy and complaining about the Chevy, IMHO.

If you can afford it, you buy a Winnebago. If you can't, or don't want to pay that much, you buy the FR.

The 2014 Winnebago Aspect 30J, carrries a 3.5% higher MSRP than FR's Lexington 300 SS, very similar in design, set up and standard features.
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