I purchased a 38RL on May 23, it had the 2 piece ladder on it from the factory. I went up it at the dealership to inspect the roof, and it collapsed on me just before I got to the top. I had to swing up on the roof in order to free my left hand that was pinned between the roof and the ladder. They brought an extension ladder over to the camper to get me down from the roof!
I now have a combination ladder in the cargo bin to use if I were to need to get on the roof!
Side note. They started replacement paperwork that day, and it is now into July, and I am still waiting on the replacement ladder, replacement step light that never worked, and a RECALL Repair Kit for my entrance steps. Having traded in a Keystone Alpine 3600RS for this Trilogy 38RL, I am becoming woried that I have made an EXPENSIVE mistake. My NEW UNIT has been at the Dealership since the third week of June, and I am getting Frusterated. Can anyone supply me with phone numbers where I may get some assistance in getting the parts for my Trilogy Expedited? New to this forum, not new to campers. Thank you for your patience in hearing a new member vent his frustration.