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Old 06-25-2014, 12:20 AM   #211
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We also bought from visions Rv. Unfortunately our experience was not as good.we bought our trailer on February 25 just after the Rv show. The sales experience was very good and don't hold nothing against the salesman that sold it to us.
We did a walk trough and they brought the unit into their shop which was nice as it was cold outside and the wife was froze. We found a few little issues ( bathroom door had marked up wall,remote for linc system was missing, globes over island were missing). Just a few small issues. We also asked to have the generator installed and a stack washer and dryer. And they were to do the paint protection package.
They assured us this would all be taken care of when we picked it up on May 15. A week before we were supposed to pick up our unit I called the salesman to let him we would be there on the 15 and pick it up. I asked him if everything would be done.he said to send him a text with the list I had and he would check it out. The next day I got a call from the shop Forman and he said the remote would not be there for when we pick it up. Also he could not install the stackable washer and dryer because Dynamax had changed the height in the closet and they would not fit.he said he was installing a combo unit that's the only thing that would fit.i was kind upset because I knew this was a lie but after thinking about it ( we had a combo unit in our Berkshire and it served us well,we don't full time) I said go ahead and install the combo unit but I wanted the vented model. He said he would ship the remote to our home address and there would be no problem because it didn't need to be programmed.
So we show up on the day to pick up our new trailer and what a disaster. We walked up to the trailer and it was rotten. They had washed it and put it outside while it was still wet in a dusty area. It looked like they washed the paint with a brush that was full of rocks,paint was full of scratches. The inside was rotten.if they did clean it they left the door open in the dust storm.we didn't expect them to clean it so you could eat off of it but when you spend this much money they could of put in some kind of effort.
So for the bad news. They never had the generator installed, they must of laid the washer on the island counter top when they were carrying it in scratching it to bad to fix. They put a dent in the fridge door. They installed the ventless washer/dryer.
We proceeded to do our walk trough with the walk trough specialist.what a joke .he said if there was stuff that we needed to know to google it. He said he would go and get the shop Forman and find out why our generator was not installed. We waited for an half hour and finally went back over to the sales office to see the manager.
He said that they would thank the trailer back after our first camping trip and fix these issues( generator,fridge door, countertop,) told him I wanted my 3000 dollars back for the paint protection as I would have to strip it off and buff the finish to get the scratches out. He refunded us our 3000 which made me feel better. Apparently they just spray this stuff on and rinse it off.not worth 3000. When we bought our Berkshire form another dealer I paid for this and they actually applied a coat of wax and it looked great.
We proceeded to the campground excited about our new trailer even after the hectic day. When we got there and hooked everything up I found out that the trailer was winterized. The hot water tank was still in bias and the rod was left out and laid inside the cover. So I had to run to Canadian tire and buy a socket to put rod in tank.didn't think I would need my tool box on first trip so I had left it home.had to take down the panel in the basement to take the hot water tank out of bypass.( thanks to these forums I knew where it was before I bought the trailer).got her all hooked up and the wife came outside to tell me the bathroom sink was leaking. Fixed that,loose trap. Went to put out awnings and they just unrolled down the side of the trailer. Took 3 of us to get the awnings out. Two guys pulling on the bottom of the arms while I pushed the switch. Got the awnings out and the front awning only had half of the lights working. There are parts missing on my awnings that were never there (tractioners that kick the aluma guard off the awnings so they are free to come out. So they never did check the awnings at the dealer.
Anyway we dropped off the trailer to the dealership for the 7 days so they could address these issues. They delivered it 7 days later with not one of them fixed.the only thing they did was install the generator. I called him on the day before it was to be brought back to us and he said they had to order a door for the fridge,had to order the counter top as the scratches were to deep to buff out. I said that's ok I understood if they had to order it. I asked if he had got the remote and he said no. Asked if he looked at the awnings and lights and was told he never had time. So here it is June 24 and it still takes 3 people to put out awnings. Still no remote.
Called the shop manager the other day to ask if he could send the parts for my awnings and the remote in the mail and I can install them myself. He hasn't called me back yet.he said he would call me back in an hour,3 days ago.
We love our trailer our issues are mostly just because of a poor PDI or no PDI at all ? I have since ordered the parts for my awnings on amazon and will order the remote myself. Just don't think I will be bringing our trailer back there till unless they get their act together.
Sorry for venting and being so long winded


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Old 06-25-2014, 01:01 AM   #212
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Originally Posted by salexander View Post
We also bought from visions Rv. Unfortunately our experience was not as good.we bought our trailer on February 25 just after the Rv show. The sales experience was very good and don't hold nothing against the salesman that sold it to us.
We did a walk trough and they brought the unit into their shop which was nice as it was cold outside and the wife was froze. We found a few little issues ( bathroom door had marked up wall,remote for linc system was missing, globes over island were missing). Just a few small issues. We also asked to have the generator installed and a stack washer and dryer. And they were to do the paint protection package.
They assured us this would all be taken care of when we picked it up on May 15. A week before we were supposed to pick up our unit I called the salesman to let him we would be there on the 15 and pick it up. I asked him if everything would be done.he said to send him a text with the list I had and he would check it out. The next day I got a call from the shop Forman and he said the remote would not be there for when we pick it up. Also he could not install the stackable washer and dryer because Dynamax had changed the height in the closet and they would not fit.he said he was installing a combo unit that's the only thing that would fit.i was kind upset because I knew this was a lie but after thinking about it ( we had a combo unit in our Berkshire and it served us well,we don't full time) I said go ahead and install the combo unit but I wanted the vented model. He said he would ship the remote to our home address and there would be no problem because it didn't need to be programmed.
So we show up on the day to pick up our new trailer and what a disaster. We walked up to the trailer and it was rotten. They had washed it and put it outside while it was still wet in a dusty area. It looked like they washed the paint with a brush that was full of rocks,paint was full of scratches. The inside was rotten.if they did clean it they left the door open in the dust storm.we didn't expect them to clean it so you could eat off of it but when you spend this much money they could of put in some kind of effort.
So for the bad news. They never had the generator installed, they must of laid the washer on the island counter top when they were carrying it in scratching it to bad to fix. They put a dent in the fridge door. They installed the ventless washer/dryer.
We proceeded to do our walk trough with the walk trough specialist.what a joke .he said if there was stuff that we needed to know to google it. He said he would go and get the shop Forman and find out why our generator was not installed. We waited for an half hour and finally went back over to the sales office to see the manager.
He said that they would thank the trailer back after our first camping trip and fix these issues( generator,fridge door, countertop,) told him I wanted my 3000 dollars back for the paint protection as I would have to strip it off and buff the finish to get the scratches out. He refunded us our 3000 which made me feel better. Apparently they just spray this stuff on and rinse it off.not worth 3000. When we bought our Berkshire form another dealer I paid for this and they actually applied a coat of wax and it looked great.
We proceeded to the campground excited about our new trailer even after the hectic day. When we got there and hooked everything up I found out that the trailer was winterized. The hot water tank was still in bias and the rod was left out and laid inside the cover. So I had to run to Canadian tire and buy a socket to put rod in tank.didn't think I would need my tool box on first trip so I had left it home.had to take down the panel in the basement to take the hot water tank out of bypass.( thanks to these forums I knew where it was before I bought the trailer).got her all hooked up and the wife came outside to tell me the bathroom sink was leaking. Fixed that,loose trap. Went to put out awnings and they just unrolled down the side of the trailer. Took 3 of us to get the awnings out. Two guys pulling on the bottom of the arms while I pushed the switch. Got the awnings out and the front awning only had half of the lights working. There are parts missing on my awnings that were never there (tractioners that kick the aluma guard off the awnings so they are free to come out. So they never did check the awnings at the dealer.
Anyway we dropped off the trailer to the dealership for the 7 days so they could address these issues. They delivered it 7 days later with not one of them fixed.the only thing they did was install the generator. I called him on the day before it was to be brought back to us and he said they had to order a door for the fridge,had to order the counter top as the scratches were to deep to buff out. I said that's ok I understood if they had to order it. I asked if he had got the remote and he said no. Asked if he looked at the awnings and lights and was told he never had time. So here it is June 24 and it still takes 3 people to put out awnings. Still no remote.
Called the shop manager the other day to ask if he could send the parts for my awnings and the remote in the mail and I can install them myself. He hasn't called me back yet.he said he would call me back in an hour,3 days ago.
We love our trailer our issues are mostly just because of a poor PDI or no PDI at all ? I have since ordered the parts for my awnings on amazon and will order the remote myself. Just don't think I will be bringing our trailer back there till unless they get their act together.
Sorry for venting and being so long winded


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This happened this year?
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Old 06-25-2014, 01:05 AM   #213
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Yes still on going. We bought in February of this year. 2014 3650 RE


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Old 06-25-2014, 01:57 AM   #214
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Originally Posted by salexander View Post
Yes still on going. We bought in February of this year. 2014 3650 RE


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I'm sorry to hear you had the same bad experience, We pay good money for these units they should have a knowledgeable staff to attend all the issues and upgrades. This is why I not asked for the extra things what we wanted I have installed everything myself with my sons help to carry the heavy stuff( washer dryer fit in the closet) they lied to you. I think most dealers now just want to close the deal and forget about the service part of the deal. I phoned them about the vent location (the sticker fall off the wall where the went should have been cut)they could not tell me the location that's how bad they are. Maybe this is the reason they do not want to install the units. We had numerous small issues it's too long to list. I slowly fixed almost everything now. These units are amazing inside and out I don't know why they ship them out with all these flaws. They should be proud to make something so unique, the curved walls full body paint and so forth and the built is good too, the decors are also very nice. Now I heard they making them lot cheaper and took all the curved walls out and many other features which made this unit so attractive to the buyers
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Old 06-25-2014, 02:42 AM   #215
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Wow, they must have had some complete morons working on your trailer. I do know they were very busy right after the RV show but that's no excuse. It should be the service/shop foreman's responsibility to stay on top of things. Could it be they hired some kids of the street because they were to busy?

We had a Whirlpool washer and dryer as well as the generator installed at the factory, if your's is also a 2014 then I don't see why a stackable w/d wouldn't work, we have sn. 0439.
Btw. part of our written sales contract was that we would not accept delivery if the trailer was transported through ice and snow, bec. we had the exact issues with the messed up paint on our Royals that you have now with your Trilogy, we never got these swirl marks out completely.
I remember when David did the walkthrough with us it took us over 3 hours incl. filling the propane tank at a different location, he also inflated the TrailAir pinbox and filled the water tank for us. I did appreciate that they let us spend the night there, that eliminated any dewinterizing issues.
I must say that this was the most enjoyable delivery experience I had and I am very sorry that your's was not like that.
John
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Old 06-26-2014, 10:11 PM   #216
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Today I had some xtra time on my hand and took the electric lock apart. We could never use the key fob or the keypad. I find the problem! There is a small plastic hinge which takes the power inside the door from the frame the connection is broken right there. I contacted Matt the service manager at Dynamax I hope he will be able to send me one so I can fix it myself. I also asked him about the LED strip lights on the front, mine was burnt my paint on the outside edge of my unit. I hope he will be kind enough to send me that too.
I think they upgraded those LED lights on the new units now.
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Old 06-26-2014, 10:18 PM   #217
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This is the burnt light on my Trilogy
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Old 06-27-2014, 05:08 PM   #218
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Asking about the year, more related to your leak. Was it a roof leak or other? If you have a 2013, isn't the model 3650 RL? I didn't think the 36RL came out until model year 2014.
Our is 36 RE my wife like this model... she won. I always go with the flow We had a few issues and we still have. 2014 units are better then 2013 we just went to see them LED light is not an issue anymore. they are good units for the money. I'm a hands on guy I can fix almost anything so don't want to take it back to dealer. ( we did insulate the undercarriage as it was not insulated, also modified the heating docks) If they supply the parts from Dynamax I will fix all the issues myself. It's worth the money in my opinion. We had a leak under the slide as we coming back from Montana in a heavy rain. Road debris on the floor front of the island. I try to power wash it and we could not find any place where the water get in. Maybe the wind and all the other factors played a big roll on this. We don't know? I let you know how we solve it.
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Old 06-27-2014, 05:19 PM   #219
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Yes and we do not have the LED light on the awnings maybe they missed it? I don't know for sure, but I know the unit has some electrical problems when it's wet. Some wires are admitting power to the frame. We got shocked a few times. I will investigate that too. We still love it thought. It's just like a long marriage. Nothing is perfect but we'll work it out as time goes by.
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Old 06-28-2014, 04:53 PM   #220
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Ervinglobal. What did you do to fix the creaking in the bathroom and the steps?
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