Originally Posted by firsthere
We took our new Grey Wolf 21RB out for the first time and found problems with these appliances. The furnace and oven work fine and there is propane to the fridge and WH. The red heater switch in working and trying to fire the WH although there is not a definitive clicking. I moved the switch in back of the unit to both on and off with no luck. Also tried to push in the reset grommets but they were not popped out.
The fridge seem to light as it clicks and the flame tube is warm but will not cooling down the box (the TT was level also).
I have made several attempts with each and no luck, they both work in electric mode though.
It is going in for warranty service anyways as the slide is malfunctioning. I'm glad we planned this first run to find the other problems and save additional service appointments. Just wanting to understand the probable causes of these malfunctions, maybe its just me doing something wrong.
It sounds like you have perhaps a Suburban water heater. This FAQ may help. Are you absolutely positive there is water in the heater, as you may have the bypass valves incorrect? It's also explained in the link below.
Suburban's electric switch and much more
EDIT: I see where you said both items are working on electric. If the water is already hot from the electric heating element, then the thermostat is not going to allow the propane to come on, as there is no need......since the water is already heated. Don't know if this is occurring or not, but the temp of the water will have to cool to a certain point if you want the propane to try and heat it.
Hope it's just something that simple for you.