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Old 07-14-2011, 10:20 AM   #1
Join Date: Jun 2010
Posts: 61
Fan-Tastic Vent Customer Service

I just wanted to inform all of you of my recent interaction with Fan-tastic Vent. I called to ask for help as my vent would not open. The woman that answered the call could not have been friendlier to me and connected me with a tech. He talked me thru the situation which was a bit of a challenge as I had not disassembled the unit at this point and could only give him a brief description of the problem. He correctly diagnosed what was needed and sent a new lift arm along with the disassembly directions so I was not randomly turning screws. I had the materials two days after I had called, all went well with the repair and my vent is back working Fantastic.

In summary I could not have been happier with the way I was treated by the people of Fan-tastic Vent.

In this day when confrontation and denial are the norm. I was treated by real concerned people that were only interested it doing the right thing for the customer.

In my view, Fan-Tastic Vent has people of superior personality and a great policy of standing behind their product.

2007 Georgetown 373
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Old 07-14-2011, 10:54 AM   #2
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Join Date: Aug 2010
Location: Iron River, MI
Posts: 372

Right-on Nutmeg. I'll give a big "DITTO" to that. In my dealings with Fantastic Vent last year, there support was fantastic.
"If everything seems to be going well, look around, you've obviously overlooked something."
Boyd is offline   Reply With Quote


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