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Old 07-14-2011, 11:20 AM   #1
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Fan-Tastic Vent Customer Service

I just wanted to inform all of you of my recent interaction with Fan-tastic Vent. I called to ask for help as my vent would not open. The woman that answered the call could not have been friendlier to me and connected me with a tech. He talked me thru the situation which was a bit of a challenge as I had not disassembled the unit at this point and could only give him a brief description of the problem. He correctly diagnosed what was needed and sent a new lift arm along with the disassembly directions so I was not randomly turning screws. I had the materials two days after I had called, all went well with the repair and my vent is back working Fantastic.

In summary I could not have been happier with the way I was treated by the people of Fan-tastic Vent.

In this day when confrontation and denial are the norm. I was treated by real concerned people that were only interested it doing the right thing for the customer.

In my view, Fan-Tastic Vent has people of superior personality and a great policy of standing behind their product.
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Old 07-14-2011, 11:54 AM   #2
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Ditto

Right-on Nutmeg. I'll give a big "DITTO" to that. In my dealings with Fantastic Vent last year, there support was fantastic.
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