I just wanted to inform all of you of my recent interaction with Fan-tastic Vent. I called to ask for help as my vent would not open. The woman that answered the call could not have been friendlier to me and connected me with a tech. He talked me thru the situation which was a bit of a challenge as I had not disassembled the unit at this point and could only give him a brief description of the problem. He correctly diagnosed what was needed and sent a new lift arm along with the disassembly directions so I was not randomly turning screws. I had the materials two days after I had called, all went well with the repair and my vent is back working Fantastic.
In summary I could not have been happier with the way I was treated by the people of Fan-tastic Vent.
In this day when confrontation and denial are the norm. I was treated by real concerned people that were only interested it doing the right thing for the customer.
In my view, Fan-Tastic Vent has people of superior personality and a great policy of standing behind their product.