|
02-17-2015, 03:47 PM
|
#1
|
Senior Member
Join Date: Jan 2013
Posts: 125
|
Front Cap on our Silverback
Looking for a contact to discuss the oxidation on our front cap. Our dealer is useless (Camping World, Avondale, AZ). We purchased the 5 year extended warranty, however, it doesn't cover the oxidation issue EVEN though it has been proven to be a manufactures flaw.. I spoke to our attorney this morning, and he said to go directly to Forest River for a solution before we bring him into the picture. So, can anyone tell me if they have a point of contact for this issue. It would be greatly appreciated.
Silverback 29RE 2013
Many thank you.
|
|
|
03-07-2015, 04:44 PM
|
#2
|
Member
Join Date: Jun 2014
Location: Vancouver Wa
Posts: 99
|
Sorry to hear about your problem. However I too have a similar issue with my 2012 Wildcat Sterling 5th wheel. Did you have any luck making contact with Forest River about the problem? I'm up in Washington and have kept under cover except when in use.
__________________
Tom Stillman
Vancouver, WA
2012 Forest River Wildcat Sterling Edition
2010 Ford F350 Super cab (With all the junk taken off) With H&S tuner and set of bags on the back.
|
|
|
03-07-2015, 04:56 PM
|
#3
|
Member
Join Date: Jun 2014
Location: Vancouver Wa
Posts: 99
|
Quote:
Originally Posted by Bogey3025
Looking for a contact to discuss the oxidation on our front cap. Our dealer is useless (Camping World, Avondale, AZ). We purchased the 5 year extended warranty, however, it doesn't cover the oxidation issue EVEN though it has been proven to be a manufactures flaw.. I spoke to our attorney this morning, and he said to go directly to Forest River for a solution before we bring him into the picture. So, can anyone tell me if they have a point of contact for this issue. It would be greatly appreciated.
Silverback 29RE 2013
Many thank you.
|
I posted a quick reply. Not sure how well this messaging is.
So I'm sending a direct message. I too have a similar issue and also need a FR contact. Hoping you have info you can share.
__________________
Tom Stillman
Vancouver, WA
2012 Forest River Wildcat Sterling Edition
2010 Ford F350 Super cab (With all the junk taken off) With H&S tuner and set of bags on the back.
|
|
|
03-07-2015, 05:00 PM
|
#4
|
Senior Member
Join Date: Jan 2013
Posts: 125
|
Yes, I actually moved the post and received some feedback. It's a common issue. Cedar Creek has agreed to warranty the issue. They provided a list of approved vendors in our area. When we get ready to order our new 34RL this will be an issue we address prior to purchase. Good Luck.
Sent from my iPad using Forest River Forums
|
|
|
03-14-2015, 06:25 AM
|
#5
|
Senior Member
Join Date: Oct 2014
Location: West Michigan
Posts: 150
|
Go to their website and start there. They have contacts for all of their brand lines. I know that for Sandpiper the sales and service resides in the same building as their final assembly.
Computer Nerd
2014 Chevy Silverado 3500 HD Duramax
2015 Sandpiper 35ROK
|
|
|
03-14-2015, 11:10 AM
|
#6
|
Member
Join Date: Jun 2014
Location: Vancouver Wa
Posts: 99
|
Thanks, I got a referral but haven't heard back. I'll continue the direct approach.
__________________
Tom Stillman
Vancouver, WA
2012 Forest River Wildcat Sterling Edition
2010 Ford F350 Super cab (With all the junk taken off) With H&S tuner and set of bags on the back.
|
|
|
04-07-2015, 01:47 PM
|
#7
|
Member
Join Date: Apr 2015
Posts: 56
|
Just noticed some oxidation on my 2014 silverback 29re. I bought this unit used last august so I didn't get the manufacturer warranty. Should forest river still cover this with the issues they have been having with this problem. It is on the top of front cap.
|
|
|
04-07-2015, 02:33 PM
|
#8
|
Member
Join Date: Jun 2014
Location: Vancouver Wa
Posts: 99
|
Followup on
__________________
Tom Stillman
Vancouver, WA
2012 Forest River Wildcat Sterling Edition
2010 Ford F350 Super cab (With all the junk taken off) With H&S tuner and set of bags on the back.
|
|
|
04-07-2015, 02:39 PM
|
#9
|
Member
Join Date: Apr 2015
Posts: 56
|
Thanks for reply. No not what I wanted to hear but expected to hear. It's not to bad now cause after reading these posts I was cleaning and waxing yesterday noticed its starting. Hopefully I caught it in time. I'm in new jersey and my 5er in in shade most of time.
|
|
|
04-07-2015, 02:45 PM
|
#10
|
Member
Join Date: Aug 2013
Location: Taunton Mass
Posts: 31
|
cap fading
Forest river has a recommended fix "betterway cap Repair" it calls for sanding,buffing,then clear coating,they will pay 11 hours labor for this. My recommendation is to paint and clear coat.
|
|
|
04-07-2015, 03:24 PM
|
#11
|
Member
Join Date: Jun 2014
Location: Vancouver Wa
Posts: 99
|
Quote:
Originally Posted by jackssilverback29
Forest river has a recommended fix "betterway cap Repair" it calls for sanding,buffing,then clear coating,they will pay 11 hours labor for this. My recommendation is to paint and clear coat.
|
You are right, I was told this is the help thats offered " IF" still within the first 12 months of ownership. If this applys to you, take them up on it, it's worth it. I however am subject to my earlier post to remedy my issue.
Don't get me wrong, I'm not complaining, it's just an unexpected expense. I would have appreciated knowing this going into my decision to make this purchase. I love my 5'er and will do what needs to be done to keep her healthy for a long time.
__________________
Tom Stillman
Vancouver, WA
2012 Forest River Wildcat Sterling Edition
2010 Ford F350 Super cab (With all the junk taken off) With H&S tuner and set of bags on the back.
|
|
|
|
Thread Tools |
|
Display Modes |
Linear Mode
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
|
» Recent Discussions |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|