Reply
 
Thread Tools Display Modes
Old 02-17-2015, 03:47 PM   #1
Senior Member
 
Bogey3025's Avatar
 
Join Date: Jan 2013
Posts: 125
Front Cap on our Silverback

Looking for a contact to discuss the oxidation on our front cap. Our dealer is useless (Camping World, Avondale, AZ). We purchased the 5 year extended warranty, however, it doesn't cover the oxidation issue EVEN though it has been proven to be a manufactures flaw.. I spoke to our attorney this morning, and he said to go directly to Forest River for a solution before we bring him into the picture. So, can anyone tell me if they have a point of contact for this issue. It would be greatly appreciated.
Silverback 29RE 2013

Many thank you.
__________________

__________________
Bogey3025 is offline   Reply With Quote
Old 03-07-2015, 04:44 PM   #2
Member
 
tstillman's Avatar
 
Join Date: Jun 2014
Location: Vancouver Wa
Posts: 98
Sorry to hear about your problem. However I too have a similar issue with my 2012 Wildcat Sterling 5th wheel. Did you have any luck making contact with Forest River about the problem? I'm up in Washington and have kept under cover except when in use.
__________________

__________________

Tom Stillman
Vancouver, WA
2012 Forest River Wildcat Sterling Edition
2010 Ford F350 Super cab (With all the junk taken off) With H&S tuner and set of bags on the back.
tstillman is offline   Reply With Quote
Old 03-07-2015, 04:56 PM   #3
Member
 
tstillman's Avatar
 
Join Date: Jun 2014
Location: Vancouver Wa
Posts: 98
Quote:
Originally Posted by Bogey3025 View Post
Looking for a contact to discuss the oxidation on our front cap. Our dealer is useless (Camping World, Avondale, AZ). We purchased the 5 year extended warranty, however, it doesn't cover the oxidation issue EVEN though it has been proven to be a manufactures flaw.. I spoke to our attorney this morning, and he said to go directly to Forest River for a solution before we bring him into the picture. So, can anyone tell me if they have a point of contact for this issue. It would be greatly appreciated.
Silverback 29RE 2013

Many thank you.
I posted a quick reply. Not sure how well this messaging is.
So I'm sending a direct message. I too have a similar issue and also need a FR contact. Hoping you have info you can share.
__________________

Tom Stillman
Vancouver, WA
2012 Forest River Wildcat Sterling Edition
2010 Ford F350 Super cab (With all the junk taken off) With H&S tuner and set of bags on the back.
tstillman is offline   Reply With Quote
Old 03-07-2015, 05:00 PM   #4
Senior Member
 
Bogey3025's Avatar
 
Join Date: Jan 2013
Posts: 125
Yes, I actually moved the post and received some feedback. It's a common issue. Cedar Creek has agreed to warranty the issue. They provided a list of approved vendors in our area. When we get ready to order our new 34RL this will be an issue we address prior to purchase. Good Luck.


Sent from my iPad using Forest River Forums
__________________
Bogey3025 is offline   Reply With Quote
Old 03-14-2015, 07:25 AM   #5
Senior Member
 
Computer Nerd's Avatar
 
Join Date: Oct 2014
Location: West Michigan
Posts: 148
Go to their website and start there. They have contacts for all of their brand lines. I know that for Sandpiper the sales and service resides in the same building as their final assembly.


Computer Nerd
2014 Chevy Silverado 3500 HD Duramax
2015 Sandpiper 35ROK
__________________
Computer Nerd is offline   Reply With Quote
Old 03-14-2015, 12:10 PM   #6
Member
 
tstillman's Avatar
 
Join Date: Jun 2014
Location: Vancouver Wa
Posts: 98
Thanks, I got a referral but haven't heard back. I'll continue the direct approach.
__________________

Tom Stillman
Vancouver, WA
2012 Forest River Wildcat Sterling Edition
2010 Ford F350 Super cab (With all the junk taken off) With H&S tuner and set of bags on the back.
tstillman is offline   Reply With Quote
Old 04-07-2015, 02:47 PM   #7
jmh
Member
 
Join Date: Apr 2015
Posts: 56
Just noticed some oxidation on my 2014 silverback 29re. I bought this unit used last august so I didn't get the manufacturer warranty. Should forest river still cover this with the issues they have been having with this problem. It is on the top of front cap.
__________________
jmh is offline   Reply With Quote
Old 04-07-2015, 03:33 PM   #8
Member
 
tstillman's Avatar
 
Join Date: Jun 2014
Location: Vancouver Wa
Posts: 98
Followup on

Quote:
Originally Posted by jmh View Post
Just noticed some oxidation on my 2014 silverback 29re. I bought this unit used last august so I didn't get the manufacturer warranty. Should forest river still cover this with the issues they have been having with this problem. It is on the top of front cap.
Although it took some time to hear back from Forest River here is what I learned.

1. The oxidation is a non-warrantable item. It says in the paperwork that any exterior deterioration due to environmental exposure in not covered.
2. All of the gelcoat finishes are porous and they have found all colored gelcoats from light gray to black will experience this oxidation.
3. The Oxidation can appear as soon as 14-18 months. We were luckier than most and it took nearly 36 months to begin.
4. They recommended a restoration process with Maguireís products to clean, polish and buff to a like new surface.
5. Use a wax the can provide UV protection and apply twice a year to slow and protect from the UV damage.
6. Finally location is a big contributor to how soon the effects will appear. Locations exposed to airborne pollutants will be effected sooner. The rep shared that California rigs are damaged sooner when and uncovered rig in Arizona may not show any signs for years because of cleaner air.
7. Options include the process above, or you have a 5th wheel (like us) to have the front cap painted with automotive paint which will provide a more permanent protection for the gelcoat.

I hope this info helps, I understand itís probably not what you wanted to hear. But to know that we didnít do something to cause the damage and we have processes to protect and or repair the damage is hopeful.
Tom
__________________

Tom Stillman
Vancouver, WA
2012 Forest River Wildcat Sterling Edition
2010 Ford F350 Super cab (With all the junk taken off) With H&S tuner and set of bags on the back.
tstillman is offline   Reply With Quote
Old 04-07-2015, 03:39 PM   #9
jmh
Member
 
Join Date: Apr 2015
Posts: 56
Thanks for reply. No not what I wanted to hear but expected to hear. It's not to bad now cause after reading these posts I was cleaning and waxing yesterday noticed its starting. Hopefully I caught it in time. I'm in new jersey and my 5er in in shade most of time.
__________________
jmh is offline   Reply With Quote
Old 04-07-2015, 03:45 PM   #10
Junior Member
 
Join Date: Aug 2013
Location: Taunton Mass
Posts: 28
cap fading

Forest river has a recommended fix "betterway cap Repair" it calls for sanding,buffing,then clear coating,they will pay 11 hours labor for this. My recommendation is to paint and clear coat.
__________________

__________________
jackssilverback29 is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Virginia Campgrounds

Reviews provided by




ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 04:08 PM.