Reply
 
Thread Tools Display Modes
Old 07-09-2016, 04:53 PM   #21
Senior Member
 
Witch Doctor's Avatar
 
Join Date: Feb 2012
Location: Clarksville Va.
Posts: 7,116
Quote:
Originally Posted by NewJammer View Post
We have had it for three weeks and two days. Don't know that we can unwind the deal, although I'm not against trying. I'm just heartbroken. And a little peeved.
Unless you got a 90 day warranty from CW. I would start there myself, Sorry to hear about your problem...
__________________

__________________
Rockwood #8289 WS 2012
F250 6.0 / Husky 16k
With 4 point leveling system
Witch Doctor is offline   Reply With Quote
Old 07-09-2016, 05:06 PM   #22
Senior Member
 
crunchman12001's Avatar
 
Join Date: Feb 2013
Location: Chagrin Falls, Ohio
Posts: 1,605
Looks like the water is coming in from the corner seam.
If you are handy.... You will need to pull the vinyl screw cover off the corner, remove the screws above the delamination one at a time . You will probably find a rusty screw that was not sealed.
Keep us posted.
__________________

__________________
2017 Salem Villa Estate 395RET-Coming soon
2011 Coachmen Freedom Express 295RLDS- Sold
2015 F-250 FX4 SUPER DUTY 6.2L Gas 4WD SuperCab XL 3.73 rear / 158" WB / 8' bed. Factory anti-sway and brake controller
crunchman12001 is offline   Reply With Quote
Old 07-13-2016, 08:31 PM   #23
Junior Member
 
Join Date: Jun 2016
Posts: 29
After a few emails to various people on their website and finally a phone call, Forest River assured me that they would stand behind their product and make it right. They took my pictures to the warranty committee (or something like that), and although I technically have no warranty since I am the second owner, they decided that they will replace the entire side wall at no charge. The only catch is that I have to get it to the factory. Which is 12 hours away. And stay there for 4 days while they work on it. And then drive 12 hours back. So it will end up costing us about $2000 to make the trip, but hopefully then our trailer will be good as new. Very happy that Forest River is standing behind their product. Everyone there has been great to work with.
__________________
NewJammer is offline   Reply With Quote
Old 07-13-2016, 08:43 PM   #24
Senior Member
 
Mainframe's Avatar
 
Join Date: Dec 2015
Posts: 289
Quote:
Originally Posted by NewJammer View Post
After a few emails to various people on their website and finally a phone call, Forest River assured me that they would stand behind their product and make it right. They took my pictures to the warranty committee (or something like that), and although I technically have no warranty since I am the second owner, they decided that they will replace the entire side wall at no charge. The only catch is that I have to get it to the factory. Which is 12 hours away. And stay there for 4 days while they work on it. And then drive 12 hours back. So it will end up costing us about $2000 to make the trip, but hopefully then our trailer will be good as new. Very happy that Forest River is standing behind their product. Everyone there has been great to work with.
WOW! That's great news! Go Forest River! They don't have to do all that, they could have just walked away!Nice to know they have a heart! I hope you get all squared away!
__________________
2016 Shamrock 23WS
Mainframe is offline   Reply With Quote
Old 07-13-2016, 08:58 PM   #25
Senior Member
 
ilmor's Avatar
 
Join Date: Jul 2011
Posts: 738
Fantastic! I had a strong feeling that they would make the right decision. Kudos to them and congrats to you.
__________________
2017 Forest River Sunseeker 2250SLE
ilmor is offline   Reply With Quote
Old 07-15-2016, 06:44 AM   #26
MCTroy
 
Join Date: Sep 2014
Location: Troy.Ohio
Posts: 331
I know how you feel. We has a small bubble on our WJ. It was by the water heater. We had the warranty but it still made us nervous to have our new trailer cut into and patched. We worried for nothing. The repair was done by our local dealer and is perfect. No one, and I mean NO one can tell where the repair was done. I hope you get the same results. Make the trip for the repair an adventure. Then relax and enjoy the Jammer. Ours really is the best TT we have owned. Good luck.
__________________
2015 Windjammer 3029 Diamond Edition
2011 Ram 5.7 hemi
Ohio River Rat
2016 camping: Lost count, but never enough.
2017 reservations made!
MCTroy is offline   Reply With Quote
Old 07-15-2016, 07:11 AM   #27
Member
 
hordok's Avatar
 
Join Date: Apr 2016
Location: Indiana
Posts: 74
It's stories like this that make me feel really good about owning a Forest River product.

As "Mainframe" said, FR have a heart. And big companies don't usually do that.
__________________
2016 Charleston BH
hordok is offline   Reply With Quote
Old 07-18-2016, 03:26 PM   #28
Junior Member
 
Join Date: Jul 2016
Posts: 19
That's why I'm buying a Forest River Camper. I've heard good stories about this company. Let's hope they continue in the future.
__________________
Inspectorslg is offline   Reply With Quote
Old 07-18-2016, 04:29 PM   #29
Senior Member
 
Witch Doctor's Avatar
 
Join Date: Feb 2012
Location: Clarksville Va.
Posts: 7,116
Quote:
Originally Posted by NewJammer View Post
After a few emails to various people on their website and finally a phone call, Forest River assured me that they would stand behind their product and make it right. They took my pictures to the warranty committee (or something like that), and although I technically have no warranty since I am the second owner, they decided that they will replace the entire side wall at no charge. The only catch is that I have to get it to the factory. Which is 12 hours away. And stay there for 4 days while they work on it. And then drive 12 hours back. So it will end up costing us about $2000 to make the trip, but hopefully then our trailer will be good as new. Very happy that Forest River is standing behind their product. Everyone there has been great to work with.
Not sure where you live, but you can call FR logistics and they could pick the unit up and dev. it back to you, when they replaced my roof they quoted me 1950.00 for them to do that, I live in Virginia, It did take 4 days for my repair and we took it to the factory but made a little vacation out of it. Got to see our great friends that we don't see enough of and then picked the unit up on the 4th day. Got a motel by the plant at 78.00 per night. but only needed two nights there being I also stayed with Youroo for 3 days. So sometimes it might be better to pay them to pick it up and delv. it back to you. They can arrange all of that for you. Good luck and good news...
__________________
Rockwood #8289 WS 2012
F250 6.0 / Husky 16k
With 4 point leveling system
Witch Doctor is offline   Reply With Quote
Old 08-24-2016, 11:09 AM   #30
Junior Member
 
Join Date: Aug 2016
Posts: 22
Quote:
Originally Posted by NewJammer View Post
After a few emails to various people on their website and finally a phone call, Forest River assured me that they would stand behind their product and make it right. They took my pictures to the warranty committee (or something like that), and although I technically have no warranty since I am the second owner, they decided that they will replace the entire side wall at no charge. The only catch is that I have to get it to the factory. Which is 12 hours away. And stay there for 4 days while they work on it. And then drive 12 hours back. So it will end up costing us about $2000 to make the trip, but hopefully then our trailer will be good as new. Very happy that Forest River is standing behind their product. Everyone there has been great to work with.
WOW!!!

We are currently looking at various TT's and I'm glad to hear that FR would stand behind their product like that.

I would have hoped it wouldn't have happened in the first place, but the fact they would work with you means almost more considering things are gonna happen to all TT brands.
__________________

__________________
jonesark is offline   Reply With Quote
Reply

Tags
delamination

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off




» Virginia Campgrounds

Reviews provided by




ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.

Our Communities

Our communities encompass many different hobbies and interests, but each one is built on friendly, intelligent membership.

» More about our Communities

Automotive Communities

Our Automotive communities encompass many different makes and models. From U.S. domestics to European Saloons.

» More about our Automotive Communities

Marine Communities

Our Marine websites focus on Cruising and Sailing Vessels, including forums and the largest cruising Wiki project on the web today.

» More about our Marine Communities


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 03:40 AM.