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Old 10-09-2018, 07:39 AM   #1
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Leaking - lack of response by Forest River

We have a 2015 3051 FR Forester with significant leaking. Discovered soft floor. Camping World inspected and did seal/leak test. Determined there was a manufacturers defect - the track for the bulb seal was not installed properly. They reinstalled...of course costing us many hundreds of dollars. We opted to fix the floor ourselves. Now, we have also discovered significant leaking in other places (stains on the sealing), but nobody can figure out where it's coming from. We even filed an insurance claim - the adjuster said he's *never* not been able to find the source of a leak/water damage. Of course, though, it's not covered. Both the adjuster and CW state that the seals have been well-maintained and the leaking is not due to anything we could be doing differently. We are so frustrated with this unit and with Forest River. We have emailed FR multiple times. The very first time was a "sorry, you are out of warranty." We responded with pictures and the CW assessment. No response. We tried to send to someone else at FR. No response. This entire unit is a leaking mess and FOREST RIVER WILL NOT RESPOND. We are not new to RVing...just new to FR. Any suggestions?
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Old 10-09-2018, 08:02 AM   #2
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We have a 2015 3051 FR Forester with significant leaking. Discovered soft floor. Camping World inspected and did seal/leak test. Determined there was a manufacturers defect - the track for the bulb seal was not installed properly. They reinstalled...of course costing us many hundreds of dollars. We opted to fix the floor ourselves. Now, we have also discovered significant leaking in other places (stains on the sealing), but nobody can figure out where it's coming from. We even filed an insurance claim - the adjuster said he's *never* not been able to find the source of a leak/water damage. Of course, though, it's not covered. Both the adjuster and CW state that the seals have been well-maintained and the leaking is not due to anything we could be doing differently. We are so frustrated with this unit and with Forest River. We have emailed FR multiple times. The very first time was a "sorry, you are out of warranty." We responded with pictures and the CW assessment. No response. We tried to send to someone else at FR. No response. This entire unit is a leaking mess and FOREST RIVER WILL NOT RESPOND. We are not new to RVing...just new to FR. Any suggestions?

Unfortunately, you have a 1 year warranty. The warranty only covers manufacturing defects(many people confuse warranty with insurance and think warranty should cover things they break- not saying this applies to your case). So, even though your defect may have been there from the beginning, it would not be covered. The whole point of the "1 year" part is that they'll make repairs for, you guessed it, 1 year.
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Old 10-09-2018, 08:07 AM   #3
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Originally Posted by cmbagwell71 View Post
We have a 2015 3051 FR Forester with significant leaking.
....
This entire unit is a leaking mess and FOREST RIVER WILL NOT RESPOND. We are not new to RVing...just new to FR. Any suggestions?
You say you contacted Forest River which is the big company, the corporate name. Have you contacted the division that makes the Forester?
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Old 10-09-2018, 08:38 AM   #4
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Originally Posted by dustman_stx View Post
Unfortunately, you have a 1 year warranty. The warranty only covers manufacturing defects(many people confuse warranty with insurance and think warranty should cover things they break- not saying this applies to your case). So, even though your defect may have been there from the beginning, it would not be covered. The whole point of the "1 year" part is that they'll make repairs for, you guessed it, 1 year.
Thank you for responding. Yeah, it was definitely a defect that did not rear it's head until after the one year (as is often the case with leaks). The only reason we filed an insurance claim was because our unit was in the path of Florence. With the wind and rain, the leaks were much more significant. Camping World blames Forest River, Insurance blames Forest River and Camping World (saying they did not adequately fix the original issue). It's all a big blame game and very frustrating for us, sitting here with a relatively new unit that has turned out to be nothing but a headache and poor workmanship.

It's all a big learning curve, though. Our big lesson here is NEVER trade quality for floor plan. It's turned out to be quite an expensive lesson for us, though.
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Old 10-09-2018, 08:39 AM   #5
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You say you contacted Forest River which is the big company, the corporate name. Have you contacted the division that makes the Forester?
I did not know this was an option. You think we'd get anywhere? It all feels like a big waste of time at this point. Lessons learned.
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Old 10-09-2018, 08:46 AM   #6
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Don't email them...CALL them on the phone and get a real voice!

Email is the second step...where you send photos and descriptions and dates and all of that stuff to the person you spoke with on the phone.

Email gets you nowhere fast...as you found out.
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Old 10-09-2018, 08:57 AM   #7
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Mike Jankowski Forester warranty rep.
574-206-7625
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Old 10-09-2018, 09:18 AM   #8
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Mike Jankowski Forester warranty rep.
574-206-7625
Yes, we emailed him one month after buying the RV with concerns about the slide not sitting flush against the RV. He looked at the picture and said it looked like it was supposed to look.

We emailed him again in July 2018 regarding our current issues. No response.
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Old 10-09-2018, 09:23 AM   #9
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You say you contacted Forest River which is the big company, the corporate name. Have you contacted the division that makes the Forester?
Actually, as I am looking back in my records, it turns out we did email the Forester folks...Travis Bird. This was his response. We did follow up with pictures, but no response to those. We were a little annoyed about the comment regarding routine maintenance. We are always very meticulous about maintaining our units.

"Thank you for your email into Forest River expressing your concern. As Forest River has a one year limited warranty, and there have been no complaints of a factory concern, we will not be able to assist with any repair costs. Motorhomes require routine maintenance on all seals to prevent this type of concerns. If you are the dealership would like to provide pictures, I can review and provide my thoughts."
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Old 10-09-2018, 09:28 AM   #10
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Actually, as I am looking back in my records, it turns out we did email the Forester folks...Travis Bird. This was his response.

....
OK, that's all I have then. You have done what I suggested.
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