Reply
 
Thread Tools Display Modes
Old 11-14-2014, 08:58 AM   #11
Senior Member
 
Forbes's Avatar
 
Join Date: Jan 2012
Location: Tennessee
Posts: 703
You sir are the costumer that business like to work with I am sure. FR has always treated us the same way, have never had a problem with anything I have called or contacted them about.
__________________

__________________
Forbes is offline   Reply With Quote
Old 11-14-2014, 09:15 AM   #12
ARLO
 
Join Date: Oct 2008
Location: N Chili, NY
Posts: 557
I will say it again. I am very impressed with FR.. They bend over backwards to keep customers happy. We were very happy with the service we received on our Flagstaff 829FKSS.
__________________

__________________
rlocicero is offline   Reply With Quote
Old 11-14-2014, 09:27 AM   #13
Senior Member
 
LandJ's Avatar
 
Join Date: Sep 2014
Posts: 291
Hooray for honorable people!

Your reasonable management of expectations, and acceptance of responsibility, is exemplary.

Congrats!
__________________
John and Linda
2016 Rockwood 2604WS
2017 Ram 3500 CTD SRW
2016 - 47 nights
2017 - 47 nights
LandJ is offline   Reply With Quote
Old 11-14-2014, 10:41 AM   #14
Senior Member
 
mTn_biKer65's Avatar
 
Join Date: Jun 2010
Location: Kingston, Ontario
Posts: 290
I'd do a walk-around when you make it home to see how the caulk held up to the long trip, specifically the wide seam at the front of roof if that was redone. Best to check it from the roof to ensure you don't miss anything.

We picked up a new TT and noticed when we got home that the thick seam of caulk had been pushed back by the wind so it clearly wasn't cured in the time allotted. Easily fixed with some Dicor Self-Leveling Lap Sealant when we got home but glad I checked and caught it.
__________________
Nights camped
2007 Shamrock F19 hybrid - 2010 (22 nights), 2011 (24 nights), 2012 (11 nights)
2013 Surveyor Select 235RKS -
2012 (6 nights), 2013 (32 nights), 2014 (26 nights), 2015 (37 nights), 2016 (14 nights)
mTn_biKer65 is offline   Reply With Quote
Old 11-23-2014, 08:27 AM   #15
Senior Member
 
maggiek's Avatar
 
Join Date: Aug 2011
Location: Canada
Posts: 102
Re: more water damage

HOME!!!!! For those who made our journey with us through our postings in this forum, we made it home, in one piece, no mishaps. Other than the weather, which in Nov can be a challenge at the best of times, there were no problems, even the "China Tires" performed well. The outbound leg was uneventful except for the weather. Lots of wind and rain, but no incidents. The trip home was more of a challenge. First, picking the best route. Should we take the "northern" route or the more scenic "southern" one. Again weather made the decission. Our southern route would have taken us along US 80/90 by Cleveland and Buffalo. Sure glad we retraced our original path.
What was the cause of the damage and what was repaired/replaced. The leak turned out to be a seal that was not completely sealed. The location was where the door side wall and front cap met right at the round over at the roof, front cap and door side wall. The front cap was delaminated all across the bottom and most of the left side (when facing the unit). As a result the floor was rotted because of water ingress through the damaged seal. The folks at the Millersburg Repair Facility replaced the floor and front cap, resealed all the seams, holes, pass throughs and any where water could get in. The unit was pressure tested via low pressure air to ensure there were no leaks. All the unit systems were checked for proper operation at the same time. I was surprised when the water system was completely filled and presurized to 80psi before the whole unit was winterized. All the work took two days after the work got started and we were on our way home on schedule.
To their credit, Forest River stood behind their product and the treatment we got at the plant was excellent. Very knowledgeable, professional and freindly folks who made a stressful situation as pleasant as could be.
As for us, we're glad to be home before the real winter starts and thanks to those Forum members who supported us in our journey.
__________________
Steve & Millie
Maggie
2011 RAM 1500 Quad Cab 2wd Hemi 3:55 gear
Rockwood Ultra-Lite 2604WS
maggiek is offline   Reply With Quote
Old 11-23-2014, 09:52 AM   #16
DDC
Senior Member
 
DDC's Avatar
 
Join Date: Sep 2011
Location: Komoka Ontario
Posts: 2,363
Great to hear positive experiences happen, we always get to hear of the negative side so following you through this shows that there is happy endings thanks for sharing.
__________________
"Well that didn't go as expected"
2015 Chev 2500HD Highcountry Duramax
Cedar Creek Silverback 33IK
Donald&Casey cairn terrier
Rest in Peace Mary my darling wife.
Scottish by birth Canadian by time.
DDC is offline   Reply With Quote
Old 12-16-2014, 08:21 PM   #17
Senior Member
 
Join Date: Dec 2012
Location: San Antonio TX
Posts: 101
Warranty Leak Repair

After almost two years of really satisfied camping in our Puma THSS351, I noticed what appeared to be water infiltration under the entrance side window in the garage. Upon inspection I discovered the factory never sealed the top of the window. Imagine my surprise. I really thought I had inspected our unit top to bottom on more than one occasion and never noticed the caulking had not been installed? It is weird because they sealed the sides and the bottom of the window but not the top? No way!
Now what? I did purchase the 2nd year warranty through Forest River. I will have to check that warranty but the thought of having to strip and replace the paper off that wall does not sit well. Not to mention the as necessary replacement of any wall board.
Anyway, inspect your units again because I still cannot believe I missed that and it took water damage to find it. Easy to spot too once I looked.
My problem is nothing compared to the OP's problem but I thought I would log my tale of woe. I hope I have as good of experience with warranty service with my problem.
Happy Holidays to All!
__________________
Ricky, DW Terry, 11 Kids and Grandkids who all want to go camping with me! Life is good!!
2012 F-350 SuperDuty 6.7 SRW CC, Reese Elite 30144, 2013 Puma 351THSS, 2009 EZGO TXR, 2005 Palm Beach 211 Bay, 2004 HD FatBoy.
rabraz is offline   Reply With Quote
Old 12-16-2014, 10:45 PM   #18
Senior Member
 
maggiek's Avatar
 
Join Date: Aug 2011
Location: Canada
Posts: 102
rabraz
like you our leak was obvious, once it was pointed out. Although our unit has been out of warranty for some time, Forest River stepped up and covered the repair. We, how ever, had to get the unit to/from Millersberg on our dime. But it was worth it. We now have a unit that is safe to use, again. As rabaz mentioned, pay particular attention to ALL the seals, caulking etc. A little extra time is well worth it.
Merry Christmas to all.
__________________
Steve & Millie
Maggie
2011 RAM 1500 Quad Cab 2wd Hemi 3:55 gear
Rockwood Ultra-Lite 2604WS
maggiek is offline   Reply With Quote
Old 12-18-2014, 09:27 PM   #19
Senior Member
 
Join Date: Dec 2012
Location: San Antonio TX
Posts: 101
Forest River Warranty

I am very pleased with the response from Forest River Warranty Dept.
Sent an email to them explaining these problems I discovered and within two hours I had a response from the warranty mgr stating at my convenience to take my trailer to the nearest dealer service dept for repair. They would most certainly stand behind their product.
Can't say enough good things about Forest River.
HO HO HO... Merry Christmas!!
__________________
Ricky, DW Terry, 11 Kids and Grandkids who all want to go camping with me! Life is good!!
2012 F-350 SuperDuty 6.7 SRW CC, Reese Elite 30144, 2013 Puma 351THSS, 2009 EZGO TXR, 2005 Palm Beach 211 Bay, 2004 HD FatBoy.
rabraz is offline   Reply With Quote
Old 01-08-2015, 02:03 PM   #20
Senior Member
 
Join Date: Dec 2012
Location: San Antonio TX
Posts: 101
Warranty Claim

Well... Imagine my surprise by being told "Your claim has been denied". After all my gushing praise of Forest River and their warranty process.
Further explanation was, "You have owned the trailer for almost two years and seal maintenance is the responsibility of the owner".
My response has thus far been:
1. I purchased the 2nd year warranty through Forest River and that waranty is still in effect. I have all documents to prove this case.
2. Owners cannot maintain what does not exist. The factory failed to install the seal so I content it is the fault of the factory, not the original owner (me).
I have requested a reconsideration of their decision and a immediate response to my request. I suppose I will have to wait for a decision.
In the meantime I will be drafting a letter to Trailer Mag and will forward my complaint to their staff for publishing in a upcoming issue.
Happy Trails to all this camping season!
__________________

__________________
Ricky, DW Terry, 11 Kids and Grandkids who all want to go camping with me! Life is good!!
2012 F-350 SuperDuty 6.7 SRW CC, Reese Elite 30144, 2013 Puma 351THSS, 2009 EZGO TXR, 2005 Palm Beach 211 Bay, 2004 HD FatBoy.
rabraz is offline   Reply With Quote
Reply

Tags
water

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Virginia Campgrounds

Reviews provided by




ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 03:55 AM.